Heela Sahely
Gainesville
Summary
Results-driven Administrative Professional with expertise in data entry, customer service, and office support. Manages accurate data input and organized records while efficiently resolving customer inquiries. Proficient in Microsoft Office Suite, spreadsheets, Canva, and Adobe tools. Delivers high-quality work that enhances team productivity in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Secretary
Afghan American Women's Association
Fairfax
01.2022 - Current
- Build client relationships, organize calendars, compose professional correspondence, and support the executive team.
- Scheduled appointments, managed phone systems, and oversaw supplies to maintain operational efficiency.
- Coordinated office tasks to ensure smooth workflow and effective team collaboration.
- Provided comprehensive admin support for a non-profit by managing events, webinars, publications, and social media using Constant Contact and Canva to enhance community engagement.
- Review invoices, take minutes, and create presentations and reports using PowerPoint.
- Proficient in Microsoft Office, data entry, and report generation.
Cashier Team Lead
Target
Gainesville
01.2021 - 12.2022
- Assisted customers with purchases, item location, and enrollment in reward programs to enhance shopping experience.
- Resolved customer complaints efficiently and professionally, strengthening customer satisfaction.
- Trained new cashiers on operational procedures, policies, and standards.
- Processed refunds and returns for product issues, ensuring customer concerns were addressed promptly.
- Answered store phone and wrote down customer requests for deliveries, large orders, or reservations.
- Set an example of professionalism to foster a positive work environment.
Patient Service Representative
Novant Health UVA
Haymarket
02.2018 - 08.2022
- Scheduled appointments, assisted with referrals, and maintained HIPAA compliance for patient data.
- Managed incoming calls to address patient inquiries and concerns with professionalism.
- Input patient data into electronic medical record system while collaborating with back office staff to enhance patient care.
- Verified and updated billing details to ensure accuracy in patient accounts and compliance with insurance policies.
Education
Bachelor of Arts - Communication Arts
Virginia Commonwealth University
Richmond, Virginia06-2025
Bachelor of Humanities and Sciences - Psychology
Virginia Commonwealth University
Richmond, VirginiaSkills
- Appointment scheduling
- Calendar coordination
- Schedule coordination
- Office operations
- Data validation
- Microsoft Office
- Spreadsheet coordination
- Presentation development
- Customer Service
- Customer service
- Accounts payable management
- Account reconciliation
- Inventory ordering
- Office leadership
- Office staff leadership
- Organization
Accomplishments
- Honoree of IB (International Baccalaureate) Scholarship Recipient.
- Completed AP courses in Comparative Politics and Psychology.
- 3.9 GPA Ecology and Art Club Member.
- Documented and resolved event planning, leading to success in recruitment.
- Collaborated with a team of board members in the development of A-AWA's Annual Event.
- Achieved meeting documentation by introducing Mailchimp for recruitment tasks.
- Resolved product issues through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Volunteer Experience
Recycler, Unity Reed High School, Manassas, VA, 09/18, 05/20, Maintained accurate records of recyclable material collected and disposed of., Identified areas for improvement within existing processes related to recycling operations., Created reports that tracked progress towards sustainability goals.
Languages
- Persian
- English, Native
- Persian, Conversational
Timeline
Secretary
Afghan American Women's Association
01.2022 - Current
Cashier Team Lead
Target
01.2021 - 12.2022
Patient Service Representative
Novant Health UVA
02.2018 - 08.2022
Bachelor of Arts - Communication Arts
Virginia Commonwealth University
Bachelor of Humanities and Sciences - Psychology
Virginia Commonwealth University