Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Heidi Ou

Sterling

Summary

Retail professional with background in merchandising and customer service. Skilled in creating compelling product displays and assisting customers with their purchasing decisions. Known for collaborative teamwork and adaptability in dynamic retail environments.

Retail professional with proven track record in driving sales and enhancing customer experiences. Known for reliable collaboration and adaptability in dynamic retail environments. Skilled in inventory management and customer relations, with passion for achieving results.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Part-Time Fitness Attendant

Golf Club
08.2021
  • Greet and welcome members and their guests.
  • Organize and clean equipment and communicate any equipment or facility needs to the Facility Manager.
  • Maintained a clean fitness facility by vacuuming, cleaning windows, washing towels, and wiping mirrors.

Part-Time Cashier/Pet care

Petsmart
12.2024 - Current
  • Operate the cash register and process transactions efficiently and accurately.
  • Handle cash, credit/debit card payments, and other forms of payment.
  • Issue receipts, refunds, and change to customers as needed.
  • Scan items and verify pricing to ensure correct charges.
  • Greet customers warmly and assist them with their purchases.
  • Address customer questions, concerns, and complaints professionally.
  • Provide information about products, promotions, and store policies.

Part-Time Cashier/Home shop

Harris teeter
06.2024 - 12.2024
  • Operate the cash register and process transactions efficiently and accurately.
  • Handle cash, credit/debit card payments, and other forms of payment.
  • Issue receipts, refunds, and change to customers as needed.
  • Scan items and verify pricing to ensure correct charges.
  • Greet customers warmly and assist them with their purchases.
  • Address customer questions, concerns, and complaints professionally.
  • Provide information about products, promotions, and store policies.

Part-Time Banquet Server

Golf Club
06.2021 - 08.2023
  • Set up banquet room, as instructed by the Supervisor, including placing linen, service ware, and glassware.
  • Greet guests and respond to requests in a friendly and courteous manner.
  • Serve food and beverages to ensure consistency throughout the banquet and promptly remove dishes as guests complete each course and/or meal at the end of the meal or function.

Education

High School -

Dominion High School
Sterling, VA
06.2023

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George Mason University
Fairfax, VA
06.2027

Skills

  • Strong customer service skills: handling difficult situations with customers and pets
  • Multi-task: Ability to prioritize tasks in a fast-paced environment and be dependable, punctual, and flexible
  • Active listening skills: the ability to focus on a speaker, understand their message, comprehend the information, and respond thoughtfully
  • Cash handling
  • CPR certified
  • Cash register operations

Certification

  • Microsoft Excel: Advanced formulas (VLOOKUP, INDEX-MATCH, XLOOKUP), Pivot Tables, Power Query, Macros (VBA), Data Analysis
  • Microsoft Power BI: Data visualization, DAX, Power Query, Dashboard creation
  • Microsoft Access: Database management, Queries, Reports, Forms
  • Microsoft Office Suite: Word, PowerPoint, Outlook, Teams (collaboration & automation)
  • Microsoft SharePoint: Document management, Workflows, Permissions

Languages

English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Part-Time Cashier/Pet care

Petsmart
12.2024 - Current

Part-Time Cashier/Home shop

Harris teeter
06.2024 - 12.2024

Part-Time Fitness Attendant

Golf Club
08.2021

Part-Time Banquet Server

Golf Club
06.2021 - 08.2023

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George Mason University

High School -

Dominion High School

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Heidi Ou