Helen English
Mechanicsville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
Work History
Contractor
Macon Megs
11.2024 - Current
- Deliver high-quality work on time and within budget, earning positive feedback from clients.
- Deliver outstanding service to customers to maintain and extend relationships for future business opportunities.
- Manage multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
- Coordinate timely delivery of materials and resources to job sites, preventing delays in project timelines.
Owner
HB English Cottage US
03.2024 - Current
- I own and operate a small business in The Painted Tree (Midlothian) showcasing my love for interior design and boutique clothing
- Manage day-to-day business operations.
- Develop and maintain strong relationships with clients, resulting in repeat business and referrals.
Interior Designer
Ballard Designs
12.2021 - 02.2024
- Lead designer in charge of all aspects of customer experience and design department
- Helped implement BD3D design program (CAD) and was #3 in the company nationwide in sales year over year
- Facilitated store's move and re-opening of new location in 2023
- Designed floor plans, elevations, 3D perspective views, and material boards for review and presentation.
- Provided exceptional customer service throughout the entire design process, ensuring timely communication with clients at all stages.
- Handled all aspects of daily retail operation including assisting walk-in clients with purchases, busy phone system, daily restocking of store, and updating client records.
Owner
Thistle Boutique
07.2017 - 09.2021
- Started a women's clothing boutique from the ground up
- Utilized a customized shopping experience to build and maintain a base of loyal customers
- Established vendor relationships at market and online, setting up accounts and monthly shipments
- Responsible for overall management of boutique, daily operations and functions
- Business turned a profit year over year
Education
Interior Design -
The Art Institutes
Pittsburgh, PA01.2009
Business Administration -
Virginia Commonwealth University
Richmond, VA01.1992
Business Administration -
Old Dominion University
Norfolk, VA01.1988
Skills
- Customer service
- Detail oriented
- Management professional
- Self starter
- Entrepreneur
- Skilled at managing employees
- People management
- Administrative perspective
- Adept at managing tactical functions
- Adept at managing strategic direction
- Extremely motivated
- Organized
- Sales driven
- Attention to detail
- Time management
- Problem-solving
Licensing
- American Society of Interior Designers - ASID, 2024
- Texas Real Estate Commission - Realtor, 2014
- Staging Professional Certificate, 2010
Timeline
Contractor
Macon Megs
11.2024 - Current
Owner
HB English Cottage US
03.2024 - Current
Interior Designer
Ballard Designs
12.2021 - 02.2024
Owner
Thistle Boutique
07.2017 - 09.2021
Business Administration -
Virginia Commonwealth University
Business Administration -
Old Dominion University
Interior Design -
The Art Institutes
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