Helen Moore

Process Worker's Comp Claims. Enter Data into the WCIRS system. Work with claims adjuster and account manager to make sure information is accurate and up to date before submitting to the state. Answer emails and communications from customers and managers.

Worked in high call volume call center. Assist customers with questions or concerns regarding their Medicare health plans. Answer the phone in a courteous and professional manner while trying to resolve any issues.

Worked in high call volume call center. Helped customers with the Identity Guard service, which helps monitor and protect their credit and identity. Help customers understand the credit reports and scores and resolve any issues in a courteous and professional manner

Responsible for managing orders and invoices process flow for customers. Manage customer orders and return processes. Resolve carrier and warehouse issues. Resolve issues with supply chain. Analyze root cause of issues impacting customers and provide creative solutions.