Helen Parker
South Prince George
Summary
Hardworking, organized and customer focused quality professional with a passion for root cause analysis and continuous process improvement. Excellent interpersonal skills and dedicated to fostering a transparent environment where my team feels comfortable sharing ideas and learning from each other.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Quality Control Group Leader
Condair
02.2025 - Current
- Maintained clear communication channels between the quality control team and other departments, fostering a collaborative work environment focused on continuous improvement.
- Ensured timely resolution of customer complaints by conducting thorough investigations and implementing effective corrective actions.
- Mentored junior team members, providing guidance on best practices in quality assurance methodologies and tools.
- Managed and archived quality documentation and participated in internal and external quality audits.
- Inspected inbound and outbound products for compliance with established industry standards, company policies, and procedures.
- Sorted product and provided expertise on non-conforming product requirements.
Quality Control Inspector
Condair
11.2024 - 02.2025
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
Quality Manager
Barefoot Spas
11.2022 - 03.2023
- Trained and developed employees in effort to contribute to overall professional growth.
- Monitored execution of testing activities, directing supervisors, inspectors and floor workers according to testing specifications to gather accurate, useful data.
- Spearheaded creation and implementation of work instructions and procedures, created all applicable documentation and maintained a digital document storage space.
- Delivered reports on quality control metrics to internal departments for analysis as well as to outside vendors and contractors for consideration in new contracts.
- Oversaw study of problems in production lines and creation of new products or procedures to alleviate impediments to optimal production or profits.
- Kept records of quality reports and statistical reviews.
Quality Assurance Specialist
US Smokeless Tobacco
01.2021 - 11.2022
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Prepared reports to communicate results of quality inspection activities to management.
- Consulted with management and personnel to educate on QA standards.
- Secured positive customer experiences while executing effective quality assurance practices.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Partnered with training and operational leaders to develop strategies to enhance customer experience.
- Reorganized and revised standard operating procedures to streamline processes and improve communication and collaboration.
Quality Inspector
US Smokeless Tobacco
04.2020 - 01.2021
- Identified and resolved quality issues, escalating critical problems to supervisors.
- Notified supervisors about production problems and helped identify and correct concerns.
- Documented, filed and maintained proper inspection records and quality assurance documents.
- Assessed finished items for defects and ordered reworks to eliminate irregularities.
- Inspected, tested and measured materials, products and installations against specifications.
- Recommended corrective actions to minimize rate of product defects.
- Tracked findings and updated computer tracking system with documented assessments.
- Trained contractors and new hires to perform and document quality inspections and audits.
Quality Assurance Technician
Phillip Morris USA
12.2014 - 04.2020
- Completed routine inspections of components and products to fulfill quality assurance requirements.
- Compared samples to standards and specifications by performing detailed measurements and tests.
- Noted results and entered data into LIMS, SAP, and Chromeleon to track and assess trends.
- Assisted with correcting systemic problems in order to eliminate errors.
- Prepared reports to communicate results of quality inspection activities to management.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Coordinated and supported on-suite audits conducted by external providers.
- Executed test cases and logged generated various reports and graphs for further analysis.
Education
Some College (No Degree) - Biology
Virginia Commonwealth University
Richmond, VASkills
- Excellent researching skills
- Employee training
- Quality processes
- Analytical mindset
- Troubleshooting
- Corrective actions
- First-article inspection
- Documentation control
Certification
- Certified Quality Technician (CQT)
Timeline
Quality Control Group Leader
Condair
02.2025 - Current
Quality Control Inspector
Condair
11.2024 - 02.2025
Quality Manager
Barefoot Spas
11.2022 - 03.2023
Quality Assurance Specialist
US Smokeless Tobacco
01.2021 - 11.2022
Quality Inspector
US Smokeless Tobacco
04.2020 - 01.2021
Quality Assurance Technician
Phillip Morris USA
12.2014 - 04.2020
Some College (No Degree) - Biology
Virginia Commonwealth University
Education and Training
other
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