Helen Rodriguez
Alexandria
Summary
Motivated Shift Leader enthusiastic about helping team members meet and exceed objectives with compassionate leadership. Talented trainer and operational problem-solver with front-line experience and collaborative nature. Resourceful in balancing customer, company and employee needs.
Overview
6
6
years of professional experience
Work History
Shift Supervisor
Starbucks
Falls Church
08.2023 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Coordinated staff schedules to meet peak service demands effectively.
- Managed inventory levels and conducted regular stock checks for products.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Collaborated with management to enhance team performance and workflow efficiency.
- Communicated clearly with employees regarding job duties, expectations, and policies.
- Assigned tasks to team members based on their strengths and skill sets.
- Trained new team members on beverage preparation and customer service standards.
Shift Lead
Laderach
Arlington
06.2022 - 08.2023
- Supervised daily operations to ensure smooth workflow and team productivity.
- Trained new employees on company standards and customer service protocols.
- Assisted in inventory management and maintained stock levels for products.
- Performed opening and closing procedures such as setting alarm systems, counting money.
- Responded to customer inquiries and complaints in a professional manner.
Team lead
Panera Bread
Arlington
09.2020 - 06.2022
- Supervised daily operations to ensure efficient service and product quality.
- Trained and mentored team members on customer service best practices.
- Managed inventory levels to maintain stock availability and freshness.
- Motivated staff through positive reinforcement techniques.
- Collaborated with other departments to develop effective solutions that meet customer needs.
Education
Alexandria City High School
Alexandria, VASkills
- Operational management
- Inventory management
- Staff scheduling
- Quality control
- Customer service
- Conflict resolution
- Attendance oversight
- Team leadership
- Communication
- Critical thinking
- Organizational skills
Languages
Spanish
Professional
English
Native/ Bilingual
Timeline
Shift Supervisor
Starbucks
08.2023 - Current
Shift Lead
Laderach
06.2022 - 08.2023
Team lead
Panera Bread
09.2020 - 06.2022
Alexandria City High School