Helene Buckley
Richmond
Summary
Experienced in dental support and laboratory operations, demonstrating proficiency in compliance with VA policies and OSHA regulations. Successfully assisted in complex dental procedures while managing patient interactions and maintaining accurate records. Developed effective processes for equipment maintenance, contributing to reduced operational costs. Proven ability to prioritize tasks and resolve complex issues within a high-pressure environment, ensuring optimal patient care and service delivery.
Professional dental care provider with strong background in clinical support and patient care. Known for excellent communication, patient management, and technical assistance during procedures. Dependable team player with focus on achieving positive outcomes and adapting to changing environments. Skilled in sterilization techniques, radiography, and maintaining infection control standards.
Overview
19
19
years of professional experience
Work History
Dental Assistant, GS 6 Step 3
McGuire Veteran Affair Hospital
Richmond, USA
03.2022 - Current
- Serve as a Dental Assistant and assist dentist with major implant cases, major oral surgery cases, and with periodontal surgery cases.
- Aid with general dentistry.
- Comply with VA local, National and Service policies and procedures.
- Comply and exceed all OSHA requirements as well as maintenance for all equipment to cut maintenance costs.
- Assist front desk when the clinic has staff shortages.
- Answer calls, check in patients using VSE with minimal errors, and assist Veterans with their dental treatment plan.
- Review CPRS alerts and complete the request in a timely manner.
- Participate in team huddles and team meetings to manage and plan patient care.
- Set priorities and deadlines and adjust the flow and sequencing of the work to meet team and patient needs.
- Maintain laboratory cases in an excel spreadsheet.
- Independently resolves difficult and complex problems, expedites services, and implements corrective measures within the services.
Dental Lab Processor
Affordable Dentures
Augusta, USA
04.2019 - 08.2019
- Serves as a Dental Laboratory Technician at the largest network of dental lab technicians nationwide.
- Fabrics full and partial dentures, including, but not limited to, setting teeth, waxing, bending wire, finishing and processing.
- Relines, repairs, occlusal rims and custom trays.
- Periodically serve as associate lab manager in that person’s absence and understood OSHA protocol and cross-trained in all areas of the lab.
Dental Laboratory Specialist
US Army
West Point, USA
05.2013 - 03.2019
- Supervised and oversaw the running and efficiency of the West Point Dental lab.
- Expertly managed and supervised a twenty-two-chair dental clinic.
- Poured impressions, trimmed models, created wax-ups, created Essex retainers, sprue and invest crowns.
- Wax to full-contour type III crowns.
- Polish and finish crowns.
- Fabricated various dental prostheses.
- Complied and exceeded all OSHA requirements as well as maintenance for all equipment to cut maintenance costs.
Dental Specialist
US Army
West Point, USA
09.2006 - 05.2016
- Oversaw daily scheduled recruits for treatment.
- Created grids in CPRS for providers and hygienist.
- Maintained timesheets for civilian contractors.
- Complied and exceeded all OSHA requirements as well as maintenance for all equipment to cut maintenance costs.
- Sterilized and set up instruments for each procedure; provided 'four-handed' assistance as needed.
- Provided comprehensive education on oral health to patients.
- Independently performed Oral Surgery and General Dentistry.
- Prepared patients for X-rays and processed film.
- Conducted impressions of patient’s teeth to develop composite mold castings.
- Maintained inventory, stock all supplies, instruments and medications and order said items.
- Train new team members in dental technology and necessary prep functions.
- Performed various Dental services (i.e.: extractions, dental fillings, crown placements, impressions, and set up for surgical procedures).
- Independently and documented procedures and dx in patient medical chart.
- After completion, the DO will sign off on chart.
Education
US Army Dental Laboratory School -
FT Sam Houston
US Army Dental Specialist Training -
FT Sam Houston
Masters - Healthcare Administration
10.2024
Bachelor's - Healthcare Administration
02.2023
Associates - Health Science
05.2021
Dental Radiation Safety -
04.2021
Skills
- Analytical techniques
- Evaluative techniques
- Data review
- Clinic processes
- Microsoft Office
- Word
- PowerPoint
- Excel
- Access
- InfoPath
- Customer Relations
- HIPAA Compliance
- Staff development
- Training
- Data entry
- Information management
- Fact-finding techniques
- Investigative techniques
- Oral communication
- Written communication
- Presentation development
- Report development
- Flexibility
- Adaptability
- High-pressure environment
- Patient safety
- Administration and management
- Healthcare marketing
- Effective customer communication
- Public health education
- Teamwork and collaboration
- Time management
- Attention to detail
Timeline
Dental Assistant, GS 6 Step 3
McGuire Veteran Affair Hospital
03.2022 - Current
Dental Lab Processor
Affordable Dentures
04.2019 - 08.2019
Dental Laboratory Specialist
US Army
05.2013 - 03.2019
Dental Specialist
US Army
09.2006 - 05.2016
US Army Dental Specialist Training -
FT Sam Houston
Masters - Healthcare Administration
Bachelor's - Healthcare Administration
Associates - Health Science
Dental Radiation Safety -
US Army Dental Laboratory School -
FT Sam Houston
Federal Employment Status
Dental Assistant/ Lab technician, GS 6 Level 3
Specialized Experience
- Skilled in applying analytical and evaluative techniques to the identification consideration and resolution of issues or problems of a procedural or factual nature.
- Ability to review and monitor data to ensure all reports are completed and accurate.
- Extensive knowledge of clinic processes and services to function in and interact with multiple clinics.
- Proficient in Microsoft office; Word, Power point, Excel, Access, and InfoPath.
- Customer Relations.
- HIPAA Compliance.
- Ability to provide staff development and training.
- Experience in data entry in patient medical charts and reviewing patient medical charts.
- Ability to manage and organize information.
- Skilled in the application of fact-finding and investigative techniques, in oral and written communications, and in the development of presentations and reports.
- Flexible and adaptable to changing circumstances and able to work in high-pressure environment.