HENAL PATEL
Dumfries
Summary
Hardworking and motivated professional with several years of experience and record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
19
19
years of professional experience
Work History
Manager, Sales and Sub Maker.
Firehouse Subs
Woodbridge
08.2011 - Current
- Led sales team to improve customer engagement and satisfaction through targeted initiatives.
- Supervised daily operations to ensure compliance with health and safety standards, maintaining a safe environment for customers and staff.
- Managed staff schedules and delegated tasks to optimize workflow efficiency.
- Trained new employees on customer service protocols and operational procedures.
- Resolved customer complaints promptly to maintain high satisfaction levels.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Prepared fresh ingredients for subs and salads daily.
- Provided excellent customer service during high-volume periods.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Built strong relationships with customers by utilizing effective communication skills to address needs and preferences.
- Informed customers of regular deals or monthly specials to upsell orders.
- Assisted in training new employees in proper sandwich-making techniques.
Front Desk Sales Representative
Comfort Inn by Choice Hotels
Oxon Hill
04.2007 - 09.2010
- Greeted guests warmly and provided information about hotel services.
- Assisted guests with check-in and check-out procedures smoothly.
- Handled guest inquiries and resolved issues promptly and professionally.
- Managed reservations using property management system efficiently.
- Processed payments and maintained accurate cash handling procedures.
- Organized promotional displays to attract customer interest and boost sales.
- Compiled daily sales activity reports for management review and strategy adjustment.
- Attended staff meetings regularly to stay informed of new policies or procedures.
- Maintained a professional and friendly atmosphere in the store.
- Provided information about products and services offered by the company.
- Ensured accuracy of transactions by reviewing all sales documents before submission.
- Monitored customer traffic patterns to identify and suggest improvements for store layout.
- Assisted with inventory management by restocking shelves regularly.
Education
High School Diploma -
Lechwe Education Trust
Kitwe, ZambiaSkills
- Strong attention to detail
- Computer Proficiency
- Ability to work in a fast paced environment
- Excellent customer service attitude
- Excellent communication skills
- Professional phone manner
- Strong work ethic
- Ability to prioritize tasks
- Good mathematical skills
- Attention to detail ( particularly with typing)
Timeline
Manager, Sales and Sub Maker.
Firehouse Subs
08.2011 - Current
Front Desk Sales Representative
Comfort Inn by Choice Hotels
04.2007 - 09.2010
High School Diploma -
Lechwe Education Trust