Henry Ceril
Hampton
Summary
Skilled IT Tech offering vast knowledge of network security at desktop, server and enterprise levels. In summary; I consistently achieve technical excellence by producing work that is not only timely and technically accurate but also prioritizes quality. My commitment to conducting thorough research, evaluations, and assessments guarantees that my work meets the highest standards of first time quality. This dedication to excellence is essential in preserving the organization's reputation for delivering reliable, repeatable results.
Overview
13
13
years of professional experience
1
1
Certification
Work History
IT Cybersecurity Specialist (CUSTSPT-INFOSEC) -GS-11
Department of the Navy
08.2023 - Current
- Manages, controls, coordinates, & executes IT projects & programs within the shipyard to support Command & Corporate decisions as they relate to IT
- Properly manages, handles, designates, controls & disposes of classified information
- Proactively alerts security POC of potential violations
- Achieves Technical Excellence by producing quality work that puts safety first, is timely & technically correct (proper in-depth research, evaluation, detail), demonstrating first time quality
- Demonstrates High Standards based on character & competence
- Practices accountability by taking ownership of roles in collective success of the work team & acts professionally with respect & courtesy
- Acts as a catalyst among the work team through Communication & Collaboration by being open-minded to each other's ideas to build alliances
- Models Integrity & Trust by conducting business in a manner that inspires others by leading by example & having the courage to do the right thing
- Exhibit openness, transparency & loyalty by admitting mistakes & learning from them
- Confronts reality when making commitments & meets commitments when made at least 90% of the time
- Strives for Continuous Improvement by viewing problems as opportunities for improvement
- Maintains a questioning attitude, supports good ideas from the team, and learns from mistakes
- Completed ITSD work is researched, formatted, and concisely written requiring minimal changes and rework
- Completes assigned task (90% or more on time)
- Requires completion of no less than 20 tasks, requests and/or incidents completed per day
- Complete all assigned training monthly with no delinquent training due every month
- Ensure to maintain necessary qualifications required to ensure work can be executed with first time quality
- Every Week I complete walk-throughs and quality assurance checks for three service desks and seven IT kiosks scattered around the Shipyard, ensuring IT availability and operational readiness of assets to support command staff and waterfront availability projects
- With This standard I have for myself I have successfully completed and resolved over 1800 tickets on SIAM alone this past year, not to mention the hundreds of other NNSY personnel I have assisted with their various needs
- In summary; I consistently achieve technical excellence by producing work that is not only timely and technically accurate but also prioritizes quality
- My commitment to conducting thorough research, evaluations, and assessments guarantees that my work meets the highest standards of first time quality
- This dedication to excellence is essential in preserving the organization's reputation for delivering reliable, repeatable results
IT Technician
DXC Technology
12.2022 - 03.2023
- Contract position for Pfizer Pharmaceutical plant in Sanford NC
- Desktop Support
- Hardware break/fix repair on desktops, laptops, tablets, and mobile devices (iOS)
- Software installations, repairs, reconfigurations, troubleshooting
- Microsoft Windows 10, SCCM, Active Directory, Bitlocker
- Microsoft Office 365 suite
- McAfee troubleshooting
- Peripheral installations
- Provide technical support in a technical assistance center environment
- Resolve technical issues and triage problems as necessary
- Create and maintain documentation
- Provide excellent customer service skills
Computer Support Technician II
Sandhills Center
11.2021 - 10.2022
- Responsible for installing, troubleshooting, servicing, and repairing desktop/laptop computers and our network equipment, providing personal computer, hardware, and software support
- Provided Tier 2 Technical Support for SHC end-user software and hardware to personnel located on-site and remote
- Responsible for user administration in Microsoft Active Directory, Office 365, and similar cloud services
- Responsible for creating and maintaining end-user-focused technical documentation and instructions for IT software and hardware
- Providing technical training for end-user software and hardware to new and current employees
- Assisted senior IT personnel with the management of HIPAA-compliant Windows Server and Active Directory environment and networking infrastructure along with maintaining PCI Compliant databases
- Set up and Maintained Cisco phone infrastructure via Cisco Jabber, Cisco Call Manager and Webex
- Coordinated with 3rd party warranty support for replacement hardware as needed
- In the last 11 months on the job, I have been able to resolve 1150+ helpdesk tickets via jitbit and Freshdesk
Jr. Systems Administrator
Lightship
01.2021 - 07.2021
- Provided Tier 2 Technical Support for end-user software and hardware to personnel located on-site and remote
- Provided courteous responses to all Helpdesk tickets within established service levels
- Complete tasks and requests in accordance with agreed-upon deadlines
- Responsible for user administration in Microsoft Active Directory, Office 365, and similar cloud services
- Helped implement MDM applications (soti, automox, sophos)
- Responsible for configuration, support, and inventory of end-user hardware platforms (desktops, laptops, tablets, and associated accessories)
- Responsible for creating and maintaining end-user-focused technical documentation and instructions for IT software and hardware
- Providing technical training for end-user software and hardware to new and current employees
- Assisted senior IT personnel with the management of HIPAA-compliant Windows Server and Active Directory environment and networking infrastructure along with maintaining PCI Compliant databases
Jr. Systems Administrator
Storable
01.2020 - 07.2021
- Part of a 5 person team in charge of handling workstations, servers, printers, networks, and vendor specific hardware/software, and all SMB Microsoft tech
- AD, GPOs, Exchange, and O365
- Provided Tier 1-2 desktop and application support, including user setups, line of business application support, and hosted application support
- Produce, maintain and update technical documentation
- Administers and supports Active Directory, DNS, and Microsoft Exchange replication
- Ability to migrate clients from Exchange to O365
- Some experience working within VM Ware management of ESX virtual hosts
- Provided support for Office 365 as well as Exchange for the few people that are still holding out for on prem purposes
- Support Microsoft Windows server technologies including (Server 20008 R2/2012/2016) operating systems, DNS, Active Directory, and Exchange, and virtualization platforms
Jr Systems Administrator
MAP Health Management, LLC
06.2018 - 03.2019
- Provided Tier 1 Technical Support for MAP end-user software and hardware to personnel located on-site and remote
- Provided courteous responses to all Helpdesk tickets within established service levels
- Complete tasks and requests in accordance with agreed upon deadlines
- Responsible for user administration in Microsoft Active Directory, Office 365, and similar cloud services
- Responsible for configuration, support and inventory of end-user hardware platforms (desktops, laptops, tablets and associated accessories)
- Responsible for creating and maintaining end-user-focused technical documentation and instructions for IT software and hardware
- Providing technical training for end-user software and hardware to new and current employees
- Assisted senior IT personnel with the management of HIPAA-compliant Windows Server and Active Directory environment and networking infrastructure along with maintaining PCI Compliant databases
- Set up and Maintained Cisco phone infrastructure via 8x8 VOIP
- Worked alongside Chief Security officer with physical security of assets and access control/management to the building and secure rooms
- ID Badge creation and administration
- Utilized Service Now Ticketing system to facilitate helpdesk tickets
- Set up and maintained Microsoft productivity software, specifically Office 365 and Windows 10 Pro
- Maintained with a helpdesk ticketing system (bitblt)
- Tasked with troubleshooting networking issues and familiarity with DHCP, and IP protocols
- Tasked with troubleshooting computer hardware, components and the ability to diagnose and replace system components such as RAM, power supplies, fans and other user-replaceable parts
- Produced clear and concise documentation and instructions for technical subjects
Pro Support Specialist
Dell
10.2016 - 10.2017
- Call center support for dell pro support customers
- IT troubleshooting windows 7-10, networking, hardware
- Case management
- Service Now Ticketing system used to track SLAs and facilitate sufficient fixes for end users
Data Operations Analyst
IGT Corporation
03.2016 - 08.2016
- Interface with local Operations Manager, Project DTL, and customer staff as appropriate during projects
- Provide support to QA and CAT phases of projects
- Provide Computer Operations documentation and checklists
- Responsible for continuous trouble free operation of computer systems
- Ensure adherence to prescribed schedules and operating policies and procedures
- Assist in the recruitment and selection of operations personnel
- Make recommendations regarding improved operating systems, tools, and procedures
- Provide 24 hour front line operations support by beeper
- Respond accordingly during system emergencies to minimize financial penalties
- Investigate incidents in the production environment, develop incident reports and other follow up items to the customer base
- Perform operations training as required
- Request software changes and alert management of software changes to be made
IT Contractor
TEKsystems
11.2015 - 01.2016
- Helped push a statewide computer refresh For the Texas Office of the Attorney General
- The day to day work load consist of replacing the computers and migrating the data to 1500 computers through 20 sites across the State of Texas
- With the enhancement of their laptops and workstations, employees of OAG will be able to operate more efficiently, which will help them support their customers need
3D0X2 Cyber Systems Operator
USAF 561st NOS
03.2013 - 03.2015
- Through Microsoft SCCM 2007 and 2012 handled patch management and remediation for 56 USAF Bases world wide
- Created and tested packages, advertisements to self test
- Additionally used Active directory Users and Computers to adjust and alleviate various issues
- Hardening actions, mitigated patch discrepancies, provided communication to 845k users over 10 separate MAJCOMS
- Orchestrated standard desktop compliance (SDC) & Third party software installs on 600k Air Force information network (AFIN) systems
- Helped Direct vulnerability management for 140 bases insuring the security of the $10 Billion AFIN, MAJCOMS and 624 Cyber Operations Control
- Coordinated USCYBERCOM order actions, balancing security, standardization and operational patch objectives
IT Tech
PDQ TEMPORARIES, INC.
02.2012 - 01.2013
- Few temp jobs in and around the greater DFW area
- Worked with Wyndalco installing computers for DISD
- Migrating systems from windows xp to windows 7
- Imaging all systems with DISD approved image and assigning systems to their network
Education
B.A.S. -
Information Technology
03-2027
Air Transportation management - flight school
Arizona State University
Mesa, AR08.2011
High School Diploma -
Plano West Senior High
Plano, TX01.2009
Skills
- Desktop Support
- Customer Support
- Help Desk
- Customer Service
- Direct Support
- Call Center
- Active Directory
- Computer Networking
- DNS
- LAN
- Microsoft Windows Server
- Operating Systems
- Network Support
- VPN
- Microsoft Exchange
- Military Experience
- Troubleshooting
- WAN
- DHCP
- System Administration
- TCP/IP
- VoIP
- Software troubleshooting
- Application Support
- VMWare
- Information Security
- Network Infrastructure
- Virtualization
- Technical Support
- IT support
- Network administration
- Azure
- Cybersecurity
- ServiceNow
- Windows
Additional Information
Comptia Security + Certified, TS Security Clearance, 10+ Years of Help Desk and troubleshooting experience, Broad Microsoft computer System Center, 1, 2014-2015, Security + Certification, 0, 2023, Windows Enterprise Server Patch, 1, 2014-2015, Hands on Computer Building PCs, 5, 2010-2015
Military Service
United States Air Force, A1C
Certification
- CompTIA Certification
Timeline
IT Cybersecurity Specialist (CUSTSPT-INFOSEC) -GS-11
Department of the Navy
08.2023 - Current
IT Technician
DXC Technology
12.2022 - 03.2023
Computer Support Technician II
Sandhills Center
11.2021 - 10.2022
Jr. Systems Administrator
Lightship
01.2021 - 07.2021
Jr. Systems Administrator
Storable
01.2020 - 07.2021
Jr Systems Administrator
MAP Health Management, LLC
06.2018 - 03.2019
Pro Support Specialist
Dell
10.2016 - 10.2017
Data Operations Analyst
IGT Corporation
03.2016 - 08.2016
IT Contractor
TEKsystems
11.2015 - 01.2016
3D0X2 Cyber Systems Operator
USAF 561st NOS
03.2013 - 03.2015
IT Tech
PDQ TEMPORARIES, INC.
02.2012 - 01.2013
Air Transportation management - flight school
Arizona State University
High School Diploma -
Plano West Senior High
B.A.S. -
Information Technology
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