Henry Wung

Hours Per Week: 20

Supervisor: Elizabeth Shaeffer, May not Contact

• Managed beverage inventory by monitoring stock levels, replenishing supplies, rotating products, and communicating shortages to management to maintain uninterrupted service.
• Maintained accountability for cash, credit card, and mobile payment transactions while accurately processing customer purchases and balancing receipts at the end of each shift.
• Verified customer identification and ensured full compliance with federal, state, and company alcohol service regulations while maintaining accurate service records.
• Coordinated with concession staff, managers, and team members to prioritize customer demand during high-volume periods, ensuring efficient workflow and timely service.
• Prepared beverages according to standardized operating procedures while maintaining product quality, consistency, and food safety standards.
• Maintained organized storage areas by restocking inventory, arranging supplies, and monitoring product expiration dates to reduce waste and improve operational efficiency.
• Assisted with opening and closing operational procedures, including inventory counts, workstation preparation, equipment sanitation, and cash reconciliation.
• Resolved customer concerns professionally by assessing situations, communicating solutions, and ensuring a positive guest experience.
• Adapted quickly to changing customer volume by reprioritizing tasks, coordinating with coworkers, and maintaining productivity during peak business periods.
• Demonstrated strong attention to detail while simultaneously managing multiple beverage orders, payment transactions, and compliance responsibilities without sacrificing accuracy.
• Contributed to a safe work environment by following sanitation procedures, workplace safety policies, and company operational standards.
• Collaborated with management to identify inventory shortages, equipment issues, and workflow improvements that supported efficient daily operations.

Hours per Week: 6

Supervisor: Barbara Fraticelli, (540) 231-9771, May Contact

• Provided instructional support for undergraduate business students by facilitating office hours and assisting students with coursework.
• Mentored more than 20 students by explaining academic concepts, reviewing assignments, and providing individualized feedback.
• Managed the Canvas learning management system by organizing instructional materials, monitoring submissions, and maintaining course content.
• Assisted faculty members with grading assignments while ensuring consistency, accuracy, and confidentiality.
• Fostered a welcoming learning environment that encouraged student participation and collaboration.
• Completed professional development training focused on communication, teaching methodologies, student engagement, and online instructional strategies.
• Collaborated with faculty and fellow teaching assistants to improve classroom operations and student success.
• Demonstrated strong organizational and time-management skills while balancing instructional responsibilities with academic coursework.

Hours per Week: 2

Supervisor: Unable to Locate

• Assisted classroom instructors with lesson preparation and classroom management.
• Supported approximately 15 students in developing Mandarin language proficiency.
• Prepared instructional materials and organized classroom activities.
• Worked collaboratively with teachers to evaluate student progress and improve instructional methods.
• Maintained positive communication with faculty members and students.