Herica Granados Amaya
Alexandria
Summary
I am a motivated and reliable person who thrives in fast pace working environments. I am ambitious and looking to continuously extend personal skills and knowledge to attain opportunities for professional growth while also applying the various skills I have acquired along my professional career.
Overview
3
3
years of professional experience
Work History
Workers' Compensation Paralegal
Law Offices Of Andrew Kasmer
06.2022 - Current
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Produced legal documents and correspondences.
- Filed documents with the Workers' Compensation Commission in Virginia, Maryland, and Washington DC.
- Conducted detailed client intakes and opened the file in a timely manner.
- Communicated with clients, opposing counsel and court personnel to keep all parties informed on case updates.
- Helped attorneys prepare for trial by organizing exhibits.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases on a regular basis.
- Record the total amount of cases at the firm weekly.
Guest Service Representative
Nothing Bundt Cakes
10.2021 - 06.2022
- Organized orders which limits the chances of the client having an unsatisfactory experience.
- Answer phone calls/call guests and make sure each call is routed to the proper location and/or person.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
- Encouraged upsells in order to generate higher sales to meet monthly goals.
- Sort out inventory to ensure all materials and goods are in stock to provide a better customer service experience.
Team Lead
Panera Bread
09.2020 - 10.2021
- Trained new team members by relaying information on company procedures and safety requirements.
- Worked different stations to provide optimal coverage and meet production goals.
- Assist guests with orders or questions to ensure client satisfaction is achieved.
- Encourage upsells in order to generate higher sales to meet monthly goals.
- Organize orders which limits the chances of the client having an unsatisfactory experience.
- Sort out inventory to ensure all materials and goods are in stock to provide a better customer service experience.
Education
High School Diploma -
Thomas A. Edison High School
Alexandria05.2022
Skills
- Customer Relationship Management
- Communication Skills
- Time Management
- Bilingual
- Leadership Experience
- Case Management
Languages
English
Spanish
Timeline
Workers' Compensation Paralegal
Law Offices Of Andrew Kasmer
06.2022 - Current
Guest Service Representative
Nothing Bundt Cakes
10.2021 - 06.2022
Team Lead
Panera Bread
09.2020 - 10.2021
High School Diploma -
Thomas A. Edison High School
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