Hermela Legese
Alexandria
Summary
Dynamic Senior Banker with TD Bank, recognized for driving operational efficiency and enhancing client relationships. Expert in loan structuring and cash handling, consistently exceeding sales goals. Proven leadership in mentoring teams and implementing innovative solutions, fostering a collaborative environment that boosts productivity and client satisfaction. Champ of credit cards and Bank@work.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Banker
TD Bank
09.2023 - Current
- Developed long-lasting relationships with clients, resulting in an expanded customer base and increased referrals.
- Managed a diverse portfolio of high-net-worth individuals, effectively addressing their banking and investment needs.
- Played an active role in driving sales targets by proactively pitching new products/services to both existing and prospective clients.
- Provided exceptional customer service, resolving complex issues promptly to maintain client trust and loyalty.
- Balanced teller drawers and ATM cash.
- Mentored junior bankers, sharing knowledge and expertise to foster professional growth within the team.
- Organized regular training sessions for team members, promoting continuous learning and skill development within the group.
- Evaluated credit risk exposure of existing clients regularly, taking necessary actions to minimize potential losses in a timely manner.
- Championed digital transformation initiatives within the department, modernizing systems for increased productivity and streamlined workflow processes.
- Exceeded sales goals in Credit Cards and Money out on consistent basis.
- Worked with clients and finance companies to find optimal solutions for financing.
Office Manager
Atlantic Pool Service Inc
02.2023 - 09.2023
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Administrative Executive
Mervis Diamond Importers
04.2021 - 02.2023
- Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
- Collected data, input records, and protected electronic files.
- Improved customer satisfaction by promptly addressing inquiries and resolving issues in a timely manner.
- Collaborated with cross-functional teams to achieve organizational goals, fostering a positive work environment.
- Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
- Managed special projects as assigned; delivered results within established deadlines while meeting objectives.
- Scheduled appointments and meetings, organized materials and prepared rooms.
- Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
- Organized company events and conferences, resulting in increased employee engagement and networking opportunities.
Supervisor
Panera Bread
04.2017 - 04.2021
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Achieved significant improvements in operational efficiency, introducing and enforcing quality control measures.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Conducted thorough employee evaluations to identify areas for growth and development, leading to more skilled workforce.
- Led successful project completions under tight deadlines, coordinating effectively across multiple teams.
Education
Bachelor of Science - Cell Biology
George Mason University
Fairfax, VA02-2026
Skills
- Loan structuring
- Cash handling
- Operational efficiency
- Analyzing data
- Customer relationship management
- Business planning
- Developing work schedules
- Customer service
- Problem-solving
- Time management
Certification
- Certified Sharepoint Developer
Languages
Spanish
Limited Working
English
Native or Bilingual
Amharic
Native or Bilingual
Timeline
Senior Banker
TD Bank
09.2023 - Current
Office Manager
Atlantic Pool Service Inc
02.2023 - 09.2023
Administrative Executive
Mervis Diamond Importers
04.2021 - 02.2023
Supervisor
Panera Bread
04.2017 - 04.2021
Bachelor of Science - Cell Biology
George Mason University
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