Summary
Overview
Work History
Education
Skills
Rewards
Timeline
Generic

HETAL DESAI

Virginia Beach

Summary

Detail-oriented administrative assistant with experience in customer service, data entry and office management.

Overview

24
24
years of professional experience

Work History

Administrative Assistant

HD Admin, LLC
08.2023 - Current
  • Responsible for filing, Data entry, creating monthly reports, sorting mails, ordering office supplies, answering phone calls and emails.
  • Assisted in budget tracking and expense reporting, promoting financial accuracy.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Maintained inventory of office supplies and placed orders.

Frontend Manager

Restaurant Depot
08.2013 - 06.2021
  • Responsible for managing the front end of the store, hiring, training and scheduling front end personnel, providing excellent customer service, compiling and filling daily reports, cash room operation, processing cash register transactions into the store system, operating cash register, follow up on the credit charge back issues and the returned checks with a collection agency, prepare bank deposits, maintaining the front end and the cash room inventory, data entry, reception duties.
  • Supervised front-end operations, ensuring compliance with safety and quality standards.
  • Trained and mentored staff on customer service excellence and operational procedures.
  • Streamlined checkout processes to enhance efficiency and reduce customer wait times.
  • Implemented inventory control measures to maintain optimal stock levels and minimize waste.
  • Collaborated with management to develop strategic initiatives for improving customer satisfaction.
  • Utilized point-of-sale systems to manage transactions and track sales performance accurately.
  • Conducted regular audits of front-end operations to ensure adherence to company policies.
  • Fostered a positive team environment through effective communication and conflict resolution strategies.
  • Oversaw cash handling procedures, minimizing discrepancies in end-of-day reports through diligent monitoring of transactions.
  • Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
  • Resolved customer complaints promptly, reinforcing the company''s commitment to exceptional service standards.

Front end Manager

Restaurant Depot
01.2009 - 08.2013
  • Responsible for managing the front end of the store, hiring, training and scheduling front end personnel, providing excellent customer service, compiling and filling daily reports, cash room operation, processing cash register transactions into the store system, operating cash register, follow up on the credit charge back issues and the returned checks with a collection agency, prepare bank deposits, maintaining the front end and the cash room inventory, data entry, reception duties.
  • Oversaw daily front-end operations, ensuring efficiency and exceptional customer service.
  • Trained and mentored staff on best practices for checkout procedures and customer interactions.
  • Implemented inventory management systems to streamline product availability and reduce waste.
  • Developed schedules to optimize staffing levels during peak hours, enhancing overall service quality.
  • Analyzed customer feedback to identify areas for improvement in service delivery and team performance.
  • Collaborated with management to establish promotional strategies, boosting sales and customer engagement.
  • Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Reduced wait times for customers by optimizing staff scheduling and improving employee productivity.
  • Evaluated employee performance and made recommendations for improvements.

Front end Supervisor

BJ'S Wholesale Club
05.2003 - 09.2008
  • Responsible for assisting front end manager managing the front line of the store, customer service, data entry, cash handling.
  • Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
  • Trained and mentored staff on product knowledge and customer service best practices.
  • Coordinated inventory management, optimizing stock levels to meet customer demand.
  • Monitored performance metrics, identifying areas for training and development among team members.
  • Resolved customer issues promptly, fostering positive relationships and enhancing satisfaction rates.
  • Facilitated communication between departments, streamlining information flow and collaboration efforts.
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Monitored cash drawers in 10 checkout stations to verify adequate cash supply.

Lab assistant and Data entry Clerk

Laboratory Corporation America
07.2001 - 05.2002
  • Responsible for printing test worksheets and labels, preparing test samples accordingly, enter test result into lab system.
  • Assisted in preparation and analysis of clinical samples, maintaining accuracy throughout processes.
  • Managed inventory of lab supplies, optimizing stock levels to support operational efficiency.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.

Education

Bachelor of Arts - Sociology

William Paterson University
Wayne, NJ
01.2008

Associate in arts - Early Childhood Education

Passaic County Community College
Paterson, NJ
01.2006

Skills

  • Customer service
  • Data entry
  • Computer skills
  • Office administration
  • Administrative support
  • Microsoft Word
  • Time management
  • Microsoft Excel
  • File organization
  • Critical thinking
  • Strong problem solver
  • Database entry
  • Invoice processing
  • Documentation and reporting
  • Mail handling

Rewards

  • Nominated on Dean’s list for earning higher GPA.
  • Graduated with honors from Passaic County Community College.

Timeline

Administrative Assistant

HD Admin, LLC
08.2023 - Current

Frontend Manager

Restaurant Depot
08.2013 - 06.2021

Front end Manager

Restaurant Depot
01.2009 - 08.2013

Front end Supervisor

BJ'S Wholesale Club
05.2003 - 09.2008

Lab assistant and Data entry Clerk

Laboratory Corporation America
07.2001 - 05.2002

Associate in arts - Early Childhood Education

Passaic County Community College

Bachelor of Arts - Sociology

William Paterson University

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HETAL DESAI