Hicham Hizoune
Sterling
Summary
Dynamic and results-oriented professional with a strong background in customer service and vehicle maintenance, honed at Valvoline Instant Oil and other reputable companies. Excelled in teamwork, multitasking, and critical thinking, significantly enhancing operational efficiency. Proficient in POS system operation and committed to upholding information security principles, consistently exceeding employer and customer expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Lube Technician
Valvoline Instant Oil
10.2024 - 01.2025
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Kept shop areas neat, clean, and free of safety hazards.
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Greeted customers and answered questions about oil changes and other services.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
Sales Associate
AutoZone
01.2024 - 06.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Crew Team Member
McDonald's
10.2022 - 01.2023
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
Education
Associate of Business Administration - Cyber Security
Nothern VIrginia Community College
Sterling, VA06-2027
High School Diploma -
Dominion Highschool
Sterling. VA06-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Dependable and responsible
- Vehicle inspection
- Replacing parts
- Money handling
- Inventory management
- POS system operation
- Cybersecurity expertise
- Information security principles
- Critical thinking
Accomplishments
- Certified lube technician.
- Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- CompTIA Certification
Languages
Arabic
Native or Bilingual
French
Native or Bilingual
English
Native or Bilingual
Spanish
Limited Working
German
Limited Working
Timeline
Lube Technician
Valvoline Instant Oil
10.2024 - 01.2025
Sales Associate
AutoZone
01.2024 - 06.2024
Crew Team Member
McDonald's
10.2022 - 01.2023
Associate of Business Administration - Cyber Security
Nothern VIrginia Community College
High School Diploma -
Dominion Highschool
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