Summary
Overview
Work History
Education
Skills
Timeline
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Hieu Nguyen

Virginia Beach

Summary

Enthusiastic professional eager to contribute to business success. Experience providing quality work to exceed expectations. Brings reliability combined with focus on customer satisfaction and teamwork. Energetic Crew Member known for high productivity and efficient task completion. Skilled in customer service, teamwork, and time management, ensuring smooth operations in fast-paced environments. Excel in communication, adaptability, and problem-solving, contributing to team success and customer satisfaction.

Overview

2
2
years of professional experience

Work History

Crew Member

Cookout
Virginia Beach
07.2023 - 12.2025
  • Assisted in maintaining cleanliness and organization of workstations.
  • Prepared food items according to Cookout's quality and safety standards.
  • Collaborated with team members to support smooth restaurant operations.
  • Restocked supplies and ingredients to ensure availability during peak hours.
  • Handled cash transactions accurately at the drive-thru window.
  • Performed cashier duties such as taking orders, collecting payments and providing change.
  • Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
  • Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
  • Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
  • Organized and restocked supplies to support operations and team productivity.
  • Resolved customer complaints in a professional manner.
  • Educated customers on menu items, product ingredients and nutritional values.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Operated kitchen equipment safely to ensure efficient food preparation.

BOH Team Member

Chick-fil-A
Virginia Beach
04.2025 - 07.2025
  • Maintained cleanliness of workstations and kitchen areas throughout shifts.
  • Collaborated with team members to streamline food preparation processes.
  • Assisted in training new team members on operational procedures.
  • Monitored inventory levels and reported shortages to management.
  • Provided excellent customer service by fulfilling special requests promptly.
  • Set up, stocked, and restocked workstations with necessary supplies.
  • Cleaned kitchen equipment before and after each shift according to health codes regulations.
  • Checked stock levels of refrigerators and freezers regularly to maintain an adequate supply of inventory.
  • Restocked pantry items when needed during peak times or busy shifts.
  • Labeled and stored raw food and ingredients in appropriate storage rooms, refrigerators and freezers.
  • Segregated and removed trash and garbage to place in designated containers.
  • Transferred supplies and equipment between storage and work areas by observing safe lifting standards.
  • Facilitated smooth kitchen operations by overseeing daily product inventory, purchasing and receiving.
  • Conducted routine maintenance checks on kitchen equipment, reporting any malfunctions for prompt repair.
  • Maintained a clean and sanitary work environment, conducting end-of-day cleaning procedures.

Education

High School Diploma -

Tallwood High School
Virginia Beach, VA
07-2026

Skills

  • Valid Driver's license
  • Inventory counts
  • Team collaboration
  • Customer service
  • Cleaning and sanitizing
  • Tool and equipment use
  • Task prioritization
  • Cash handling
  • Time management
  • Communication skills
  • Stock management
  • Problem resolution

Timeline

BOH Team Member

Chick-fil-A
04.2025 - 07.2025

Crew Member

Cookout
07.2023 - 12.2025

High School Diploma -

Tallwood High School

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Hieu Nguyen