Hikenna Branson
Colonial Beach,VA
Summary
A hard-working, dependable, and highly motivated individual who is seeking an opportunity to be an asset to a company that will give opportunities to grow in a field that I enjoy.
Overview
11
11
years of professional experience
Work History
Access Control Clerk/ Guard II
Tatitlek Technologies
03.2023 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Processed and property vet security eligibility levels of visitors using DISS.
- Escorted visitors without clearances within accredited secure spaces.
- Maintained daily log/database documenting visitors (Visitor, Contractor or Government personnel), Point of contact, date and time of arrival/departure.
- Issued appropriate building access badges to all visitors entering buildings.
- Performed access control functions providing access control support at a main and front desk.
- Performed opening and closing procedures of buildings
- Enforced regulations designed to prevent breaches of security
Custodian
Alutiiq
03.2022 - 03.2023
- Cleaned, vacuumed, and dusted all areas of several buildings to maintain an organized, professional appearance for employees and clients.
- Sweeping, mopping, scrubbing, or vacuuming the floors.
Maintain, clean, and stock restrooms. - Gathered trash to be disposed of in garbage and recycling cans, as well as replacing bin liners.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Kept building spaces premises clean inside and outside.
Shift Supervisor
Starbucks
07.2021 - 02.2022
- Managed and trained shift teams to ensure the highest level of customer service, product quality, safety, cleanliness, and store operations.
- Provided coaching on performance expectations for all tasks within their job role.
- Ensured that associates are following company policies and procedures in order to maintain a high standard of excellence across the business.
- Assisted store management in meeting service and quality standards in daily operations.
Collaborated with other leaders and executives to direct workflow and support operations. - Finished the store's opening and closing procedures, which included setting up registers and checking inventory.
- Created a positive learning environment for employees on shift by providing clear, specific, timely, and respectful coaching and feedback.
- Proper cash management.
General Manager
Jersey Mike's Subs
10.2019 - 07.2021
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, and schedules.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Managed budget implementations, employee evaluations, and contract details.
- Held meetings with the store's sales and operations managers to ensure that the store stays on track and achieves its objectives.
- Interviewed and hired employees.
Barista
Starbucks
12.2016 - 10.2019
- Strong customer service background
- Maintained a calm professional demeanor in a face-paced environment.
- Quickly addressed customer needs, resolving inquiries, and de-escalating challenges.
- Highly adaptable, effectively balancing multiple priorities and quickly learning new systems, processes, and recipes.
- Strong attention to detail, preparing food and beverages aligned with quality, safety, and product standards.
- Followed all safety procedures and protocols when using equipment and moving hazardous chemicals to avoid mishaps and accidents.
Cashier/Receptionist
Hall's Supermarket
05.2012 - 12.2016
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers in locating and selecting merchandise in any store department.
- Used my knowledge to assist new team members in learning how to operate registers, merchandise stock, and meet customer needs, resulting in
increased group performance and customer satisfaction. - Documented office activities and entered daily data into computer systems.
- Assisted in checking in various vendors.
- Excellent in general clerical duties.
Education
High School Diploma -
Monroe Bay Christian Academy
Colonial Beach, VA05.2015
Skills
- Able to type 60 words per minute
- Proficient in filling, faxing, scanning, and answering telephones
- Experience in Microsoft word, Excel, Power point, and Outlook
- Excellent communication, customer service, and relationship-building
Skills - Computer and technical Skills
- Attention to detail
- Time- management and multitasking
- Excellent teamwork skills
- Organized
Clearance
Security clearance- Secret (Active).
Timeline
Access Control Clerk/ Guard II
Tatitlek Technologies
03.2023 - Current
Custodian
Alutiiq
03.2022 - 03.2023
Shift Supervisor
Starbucks
07.2021 - 02.2022
General Manager
Jersey Mike's Subs
10.2019 - 07.2021
Barista
Starbucks
12.2016 - 10.2019
Cashier/Receptionist
Hall's Supermarket
05.2012 - 12.2016
High School Diploma -
Monroe Bay Christian Academy
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