HILARIA LANDAVERDE
ALEXANDRIA,VA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
10
10
years of professional experience
Work History
Billingual Office Coordinator
APT Healthcare
01.2024 - Current
- Daily oversight of front office activity, including - Scheduling, managing patient flow, answering phones, directing phone calls and taking messages.
- Scheduling patient appointments.
- Data entry of patient information.
- Reviewing of patient paperwork, to ensure accuracy.
- Collect co-pays, co-insurances and any other payments due from the patients.
- Respond in a timely manner to email correspondence from coworkers and patients.
- Maintain medical records and files and perform other assigned clinic duties, as needed.
Legal Office Assistant
Curtis Mallet-Prevost, Colt and Mosle LLP
04.2019 - 12.2023
- Handled sorting and distributing of mail and oversaw front desk operations.
- Worked with Office Manager to schedule appointments and company meetings.
- Contributed to organized workplace by maintaining filing systems as well as company calendar.
- Facilitated office expenses for FedEx, Cintas, and other vendors.
- Solved client issues, routing to appropriate department when necessary.
- Facilitated application process by verifying employment.
- Improved productivity by implementing new systems for processing applications and communicating between departments.
- Prepared and drafted correspondence and legal forms to maintain smooth communications.
- Completed electronic filings, initiated billing statements, and managed firm administrative matters.
- Brought forth excellent communication skills.
- Scheduled and made appointments for over 20 attorneys.
Medical Billingual Receptionist
Mary's Center Clinic
10.2017 - 04.2019
- Answered phone promptly and directed incoming calls to correct offices.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Maintained confidentiality of information regarding clients and company.
Barista
Starbucks
09.2014 - 10.2017
- Cleaned counters, machines, utensils, and seating areas daily.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Education
Bachelor of Arts - Political Science And Government
Trinity University
Washington, DCHigh School Diploma -
Cesar Chavez Public Charter High School
Washington, DC06-2014
Skills
- Strong Attention to Detail
- Law Office Technology
- Travel and Event Coordination
- Ability to Work with a Team
- Project Management Skills
- Microsoft Office
- Administrative Support
- Data Entry
- Schedule Coordination
- Meeting planning
- Vendor Management
- Excellent multi-tasking ability
Languages
Spanish
Native or Bilingual
Hobbies
- Creative Writing
- Film and Video editing
- Freelance Photography
Timeline
Billingual Office Coordinator
APT Healthcare
01.2024 - Current
Legal Office Assistant
Curtis Mallet-Prevost, Colt and Mosle LLP
04.2019 - 12.2023
Medical Billingual Receptionist
Mary's Center Clinic
10.2017 - 04.2019
Barista
Starbucks
09.2014 - 10.2017
Bachelor of Arts - Political Science And Government
Trinity University
High School Diploma -
Cesar Chavez Public Charter High School
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