HILLARY MUENI
Szombathely
Summary
Leveraging skills in Equipment Operation and strategic problem-solving, significantly contributed to safety compliance and operational excellence, enhancing customer satisfaction and achieving company goals with a focus on continuous improvement and innovation. Organized Operator skilled in equipment operation, safety and quality initiatives. Experienced with equipment maintenance, inspections and basic repairs. Team player and clear communicator.
Overview
7
7
years of professional experience
Work History
Product Operator
Ivy Technology
2024.02 - Current
- Provided on-the-job training to newly hired workers and team members.
- Worked outside in all weather conditions.
- Maintained knowledge of industry policies and procedures to set up and operate equipment safely.
- Assembled products according to changing daily work orders and specific customer needs.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Prepared reports and technical documentation of day-to-day production processes.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Investigated processing errors and malfunctions, resolving issues with minor machine repairs.
- Organized and prepared workstations and materials needed for operations to maximize productivity.
- Made sure that products were produced on time and are of good quality.
- Performed general equipment maintenance and repair to minimize downtime.
- Maintained organized work area by cleaning and removing hazards.
- Collaborated with other departments to optimize production workflows.
Sales Administrative Executive
Almar Containers East Africa
2019.07 - 2024.01
- Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Aligned company goals with customer outcomes and increased satisfaction by automating contact management systems.
- Communicated product quality and market comparisons by creating sales presentations.
- Facilitated business by implementing practical networking techniques.
- Built relationships with customers and community to establish long-term business growth.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Managed accounts to retain existing relationships and grow share of business.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Head Waiter
Panarottis
2017.12 - 2019.04
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Prepared specialty desserts for customers for special occasions.
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Supported needs of 5-8 wait staff who attended to specific needs of countless customers daily for italian restaurant with social relevancy and intentionality
Education
Bachelor of Arts - Information Technology Project Management
Kenyatta University
Nairobi08.2026
Associate of Arts - Information Technology
KIPS TECHNICAL COLLEGE
NAIROBI07.2018
Skills
- Project Management
- Safety Compliance
- Quality Assurance
- Equipment Operation
- Machine Operation
- Plant Safety
- Attention to Detail
- Analytical Thinking
- Equipment Maintenance
Timeline
Product Operator
Ivy Technology
2024.02 - Current
Sales Administrative Executive
Almar Containers East Africa
2019.07 - 2024.01
Head Waiter
Panarottis
2017.12 - 2019.04
Bachelor of Arts - Information Technology Project Management
Kenyatta University
Associate of Arts - Information Technology
KIPS TECHNICAL COLLEGE
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