HILLARY WHITLOW
Lynchburg
Summary
I am and experienced medical support professional with strong focus on patient interaction and administrative efficiency. Adept at managing appointments, handling patient inquiries, and coordinating with medical staff, detail-oriented with strong communication and multitasking skills. I have the ability to enhance patient experience and streamline office operations while ensuring confidentiality.
I am an organized and dependable candidate successful at managing multiple priorities with a positive attitude and have the willingness to take on added responsibilities to meet team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Centra Health - Lynchburg, VA
Lynchburg, VA
11.2017 - Current
- Greeted patients and provided instructions for pre-procedure.
- Demonstrated proficiency in various medical software programs, adeptly adapting to new technology as required for optimal job performance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Collaborated with healthcare professionals to maintain high-quality care across departments.
- Supported office staff and operational requirements with administrative tasks.
- Maintained cleanliness and organization within the reception area, creating a welcoming atmosphere for patients and visitors alike.
- Prepared patient charts by gathering and organizing medical records ahead of upcoming procedures. (medication orders, consents, H&Ps, etc.)
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Assisted with the coordination of nursing staff schedules, ensuring adequate coverage for the unit.
- Placed new supply orders, managed inventory and restocked clerical spaces.
Dance Instructor
Seven Hills Dance Studio
Lynchburg, VA
01.2011 - Current
- Developed and implemented diverse dance curricula for various age groups and skill levels.
- Conducted regular assessments to monitor student progress and adjust teaching strategies accordingly.
- Motivated and encouraged students to practice dance routines to work toward set goals.
- Planned routines for recitals and performances.
- Created healthy and safe learning environment for all students by implementing class rules and promoting mutual respect and gentle discipline.
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Utilized different styles of teaching to accommodate students of all capabilities.
- Communicated with students and parents in person, via email, and by phone to resolve issues and answer questions.
- Worked with fellow teachers to devise and implement support plans to help students excel.
- Planned and oversaw group, couples, and individual dance performances.
Phlebotomist/Medical Receptionist
Centra Health - Lynchburg, VA
Lynchburg, VA
05.2010 - 11.2017
- Collected blood samples efficiently using phlebotomy techniques and ensured patient comfort throughout procedures.
- Maintained accurate records of specimens to uphold compliance with healthcare regulations and internal protocols.
- Trained new staff on best practices for specimen collection and handling, enhancing team performance and consistency.
- Enhanced patient experience through compassionate care and communication
- Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Created and pulled charts and prepared for nurse assessment.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported office staff and operational requirements with administrative tasks.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
Education
High School Diploma -
Jefferson Forest High School
Forest, VASkills
- Patient care and confidentiality
- Patient demographics
- Medical office management
- Multi-line phone systems
- File maintenance
- Multitasking and organization
- Positive attitude
- Computer skills
- Strong communication skills
- Administrative support experience
Certification
- CPR Certified
Timeline
Administrative Assistant
Centra Health - Lynchburg, VA
11.2017 - Current
Dance Instructor
Seven Hills Dance Studio
01.2011 - Current
Phlebotomist/Medical Receptionist
Centra Health - Lynchburg, VA
05.2010 - 11.2017
High School Diploma -
Jefferson Forest High School