Hina Wadhwa
Aldie
Summary
Resourceful solution architect bringing several years of client rapport building and solution implementation support illustrated across several years of industry contribution. Well-versed in evaluating database and process performance and developing actionable solutions for improvement. Innovative Computer Systems Engineer/Architect with background in developing and implementing complex IT solutions tailored to meet organizational needs. Skilled in optimizing system architectures, enhancing operational efficiency, and ensuring seamless integration of new technologies. Demonstrated ability to lead cross-functional teams in executing projects that improve system reliability and performance. Successfully delivered scalable and secure infrastructure solutions, contributing to enhanced system functionality and business growth.
Overview
12
12
years of professional experience
Work History
Solutions Architect /Project Manager
Kajeet Inc.
09.2021 - Current
- Working with project managers and product development team to translate operational requirements into existing and new product’s EPICS and Stories
- Experience with AWS Cloud Platform including API Gateway, Lambda, CloudWatch, DynamoDB and Azure Cloud
- Translating EPICS, and stories into end to end billing and provisioning solution architectures
- These architectures will need to include designs for basic network level considerations (firewalls, load balancers, VPN, etc)
- Experience in Program Management, Business Process Design and SDLC
- Ensure operational requirements are included and in all new product releases and work on solutioning operational requirements are existing products
- Experience in Mobile Development - project execution & management
- Experience with ELT and ETL Data Pipeline solutions Managing application performance and driving required enhancements
- Strong knowledge of API and microservices technologies including SOAP, REST and RAML, Swagger
- Experience with GitHub, Azure data factory, ML and AI
- Provide support to operational support teams with escalations and translates bugs into requirements – create data for analytics team
- Use appropriate verification techniques to manage changes in project scope, schedule and costs
- Manage the relationship with the client and all stakeholders and act as a POC for product teams
Senior System Analyst / Project Manager
CRISP Inc
Columbia
03.2020 - 09.2021
- Company Overview: Chesapeake Regional Information System for Patients
- Working as a project manager for FHIR migration project
- Lead internal technical projects and work with managers from different teams
- Assist in resolving technical issues submitted by clients and manage escalations to development
- Assisting in CRM documentation and knowledgebase repository
- Resolve issues quickly and maintain a high level of end-user confidence
- Experience with SNOW, JIRA and Confluence for troubleshooting and ticketing
- Hands on experience with Azure (configurations, diagnostic and troubleshooting issues)
- Working as a mentor and providing trainings to the team members
- Highly skilled in preparing documents for project planning
- Perform day to day operational tasks to maintain healthy system function
- Work with data sources to troubleshoot API’s and connectivity
- Respond to support requests that are not resolved by CRISP’s tier-1 support team
- Generate reports of the assigned system to track utilization of services
- Coordinate with vendors and internal resources to ensure operational excellence
- Maintain compliance with privacy & security requirements in accordance with Client policy
- Experience with handling priorities of projects and changing priorities
- Chesapeake Regional Information System for Patients
Senior Integration Engineer
DrFirst Inc
Rockville
04.2019 - 08.2020
- Manage project schedules for technical integrations and serve as liaison between staff and account manager
- Lead internal technical projects for Integration Services and work with managers from different teams
- Assist in resolving technical issues submitted by clients and manage escalations to development
- Partner and Enterprise integrations – Works directly with Partners and Enterprise clients via email and phone to provide leadership, consultation, and ongoing support of integration projects
- Project management – Responsible to manage project schedules for technical integrations with Partners and Enterprise clients
- Keeps Account Manager well informed about the status of Development effort and serves as the liaison between development staff and account manager
- Sales Support - Assist with technical consultations to prospects with the Partner sales team
- Internal projects – Responsible to manage internal technical projects for Integration Services
- Often working with managers from other divisions within DrFirst
- Experienced with HIPPA compliance information and HIE
Tier 2 Technical Support Team Lead
Leidos
Baltimore
08.2019 - 02.2020
- Company Overview: U.S Department of Health and Human Services
- Install, configure, troubleshoot, repair and test a variety of technology equipment but not limited to workstations, printers, peripherals and teleconferencing equipment’s in accordance with the program policies, procedures and KBA’s
- Lead internal technical projects and work with managers from different teams
- Assist in resolving technical issues submitted by clients and manage escalations to development
- Field incoming help requests from end users via Service requests
- Resolve issues quickly and maintain a high level of end-user confidence
- Experience with SNOW, JIRA and Confluence for troubleshooting and ticketing
- Handling a team of technicians with helping them with issues and doing RCA and troubleshooting
- Working as a mentor and providing trainings to the team members
- Experience with 508 compliances
- U.S Department of Health and Human Services
Technical Support Analyst
QAD Inc
Mount Laurel
04.2017 - 04.2019
- Perform initial triage, duplicate and analyze customer reported issues
- Identify and provide solutions to the customers, including patch retrofits
- Service desk routing, which includes Web-Monitoring, Live Chat and ACD
- Create Problem Analysis (PA) documents And Review Problem Analysis (PA) documents and Knowledgebase Articles
- Develop temporary code fixes and suggest workarounds to the reported issues
- Mentoring and knowledge transfer to the local team And Maintaining QAD Knowledgebase Articles
- Analyze, test, and solve complex problems
- Advise customers of potential solutions and how to implement them as well as escalating issues appropriately
- Design, develop, test, and review code
- Document complex custom solutions to customer requirements
- Provide top-notch customer service utilizing QAD best practices
- Experienced with .NET UI Support
- Dealing with many customers escalations in respect to support issues
- Experienced in checking the log files, web speed, apps server, tomcat and any applications related issue with QAD
- Experienced in the installation of QAD Enterprise Applications software and the conversion of production databases to the latest QAD versions
- Trained peers and clients in technical functionality of flagship software QAD Enterprise Applications
- Experienced with AWS/Cloud, API in QAD platform
Operations Manager
Vedant Fashions Private Limited
North Brunswick
07.2016 - 01.2017
- Formed and sustained strategic relationships with clients.
- Implemented campaigns and promotions to help with developing goods and services.
- Delivered positive customer experiences by implementing effective quality assurance practices.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Addressed customer concerns with suitable solutions.
- Planned delivery routing, team workflows, and promotional initiatives.
- Implemented successful business strategies to increase revenue and target new markets.
Customer Service Manager
Walmart
North Brunswick
02.2016 - 06.2016
- Rolled out operational improvements and solutions to deliver top-notch customer service.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Recruited and trained new employees to meet job requirements.
- Reviewed accounts for payments received or approved credit arrangements.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Operations Manager
Moghul Express
Franklin Township
08.2015 - 02.2016
- Analyzing and understanding business requirements/enhancements and preparing comprehensive test scenarios and test cases to achieve desired coverage
- Estimating testing tasks effort
- Test cases development and execution
- Performed defects tracking and retesting
- Created daily status report for the preparation and execution phase
- Sending weekly KPI (indexes) report
- Preparation and execution of test cases for various types of testing i.e., Functional, Regression, Integration & System
- Attended walkthroughs of functionalities conducted by Business Analysts
- Prepared functionality related documents
- Experience in VB, XML, XSL, JavaScript, VB.NET and ASP/ASP.NET
Solution Integrator
Ericsson Global Services Pvt. Ltd
Gurugram
12.2013 - 07.2015
- Company Overview: Ericsson India Global Services
- Development and enhancement of customized application based on BMC Remedy ARS 7.1 and 7.6 SP2 depending on client's requirement and ensuring the application is running up efficiently
- Provided the RCA of escalated issues for Remedy Based production environment
- Experienced with Remedy on SQL and on Windows environments
- Technical SPOC for customers for solving their issues in Production environment
- Experienced in SQL, Oracle and Visual Studio
- Support Experience – CRM Support, Telephony, Help Desk Support and Operations Support
- Dealt with many Customers’ escalations in respect to support issues within the SLA
- Experienced in the management of all phases of the application lifecycle and best practices of software design within a large organization
- This includes Requirement gathering, Design, Installation, Development, Testing (application code and user acceptance), and Deployment
- Experienced in maintenance (performance monitoring & proactive problem solving)
- Experience in ITIL
- Responds to and resolves infrastructure related incidents
- Handles operating system and active directory user changes and creation
- Performs troubleshooting to isolate and diagnose common system problems; documents system events to ensure continuous functioning
- Recommends course of action and implements as approved
- Utilizes standard corporate tools to record change and problem activities for tracking purposes
- Experienced with Citrix, VPN
- Bug Fixing and Solving issues
- Level 1 support to customers
- Ericsson India Global Services
Test Engineer
SSP India
Gurgaon
01.2013 - 08.2013
- Ensured the quality of software applications before release to customers.
- Generated technical reports for customers.
- Designed engineering experiments.
- Determined design criteria or specifications.
- Conferred with technical personnel to prepare designs or operational plans.
- Verified that all components meet design specifications and standards.
- Created test data for validating scenarios based on functional requirements.
- Created accurate project specifications, documenting in technical manuals.
Education
Master’s - Computer Applications
Banasthali Vidhyapith University
IndiaBachelor’s - Computer Applications
Banasthali Vidhyapith University
IndiaSkills
- Customer implementation support
- Component integration
- Java programming
- Technical architecture
- Collaboration framework
- Scripting languages
- Critical thinking
- Computer programming
- Unix/Linux Systems
- Interpersonal skills
- C programming
- ITIL framework
- AWS cloud services
- API management
- Microservices architecture
- Business process design
- Project management
- Technical documentation
- System troubleshooting
- Agile methodologies
- Excellent communication
Personal Information
Visa Status: US Citizen
Timeline
Solutions Architect /Project Manager
Kajeet Inc.
09.2021 - Current
Senior System Analyst / Project Manager
CRISP Inc
03.2020 - 09.2021
Tier 2 Technical Support Team Lead
Leidos
08.2019 - 02.2020
Senior Integration Engineer
DrFirst Inc
04.2019 - 08.2020
Technical Support Analyst
QAD Inc
04.2017 - 04.2019
Operations Manager
Vedant Fashions Private Limited
07.2016 - 01.2017
Customer Service Manager
Walmart
02.2016 - 06.2016
Operations Manager
Moghul Express
08.2015 - 02.2016
Solution Integrator
Ericsson Global Services Pvt. Ltd
12.2013 - 07.2015
Test Engineer
SSP India
01.2013 - 08.2013
Master’s - Computer Applications
Banasthali Vidhyapith University
Bachelor’s - Computer Applications
Banasthali Vidhyapith University
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