Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Hind Ferh

Falls church

Summary

Dynamic and multilingual customer service representative with over 3 years of experience in healthcare, retail, and administrative roles. Proven ability to deliver exceptional customer support in fast-paced environments, fluent in Arabic and English, with strong communication, multitasking, and problem-solving skills. Certified nursing assistant with CPR and First Aid certification. Adept at managing customer inquiries, processing payments, resolving issues, and using the check-in and reservation system.

Overview

4
4
years of professional experience

Work History

Certified Nursing Assistant

Home Instead Senior Care Home
Falls Church
08.2024 - Current
  • Delivered emotional support to family members navigating end-of-life decisions.
  • Administered comfort measures, including back rubs and strategic pillow positioning.
  • Facilitated admission procedures by collecting personal data from patient charts.
  • Monitored patients for changes in physical or mental conditions.

Costumer Service Representative.

Express Urgent Care - Surprise
Falls Church
10.2021 - 04.2022
  • Responded to customer inquiries via phone, email, and chat with accurate product information.
  • Resolved customer complaints promptly, ensuring high levels of satisfaction.
  • Maintained detailed records of customer interactions for future reference.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Sales & Costumer Service Assistant

La Madeline Bakery & cafe
Bailey Crossroads,
08.2021 - 03.2022
  • Ensured compliance with all applicable laws, regulations, policies, and procedures regarding customer service operations.
  • Utilized problem solving skills to resolve customer issues quickly and efficiently.
  • Prepared reports on sales figures and customer feedback for management review.

Education

in progress - Comptia A+

Workforce Nova
Falls Church, VA
05-2024

M.D. - CNA

Morning Star Academy.
Maryland

Skills

  • Arabic (native), English (proficient)
  • Conflict resolution and communication
  • Payment processing and POS systems
  • Sales, upselling, and inventory management
  • Fast learner and detail-oriented
  • Team collaboration under pressure
  • Patient and client support
  • Patient monitoring
  • Toileting assistance
  • Supporting personal needs

References

References available upon request.

Timeline

Certified Nursing Assistant

Home Instead Senior Care Home
08.2024 - Current

Costumer Service Representative.

Express Urgent Care - Surprise
10.2021 - 04.2022

Sales & Costumer Service Assistant

La Madeline Bakery & cafe
08.2021 - 03.2022

in progress - Comptia A+

Workforce Nova

M.D. - CNA

Morning Star Academy.

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Hind Ferh