Hisham Abdelrahim
Ashburn
Summary
Dedicated and technically skilled Performance Standard Manager with a versatile administrative skill set developed through an extensive experience gained in the dynamic work environment of Emirates Airlines, winner of the "Best Airline Staff Service" and the "Best Airline Worldwide" by the Business Traveler Awards.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Performance Manager
Visual Health Doctors Of Optometry
01.2025 - Current
- Monitor and analyze performance metrics by tracking key performance indicators related to patient care, operational efficiency, and staff productivity, and provide regular performance reports.
- Optimize operations by streamlining processes and improving resource allocation to enhance patient flow and overall practice efficiency.
- Identify staff training needs and lead development programs aimed at improving employee performance and elevating the patient experience.
- Ensure quality assurance and compliance by maintaining high standards of care and adhering to all relevant health regulations and industry standards.
- Collaborate with leadership to support strategic planning, provide actionable performance insights, and assist in informed decision-making.
Operational Manager
Miami Moving Solutions
01.2020 - 12.2024
- Directed all aspects of business operations, including strategy, finance and customer relations which resulted in achieving consistent year-over-year growth.
- Oversaw a team of 10 employees, ensuring high performance and adherence to company standards.
- Developed and implemented marketing strategies, increasing market share and customer acquistion.
- Streamlined logistics and operational processes, reducing costs by 20% and improving service delivery.
Performance Standard Manager
Emirates Airlines
05.2014 - 12.2020
- Company Overview: winner of the 'Best Airline Staff Service' and the 'Best Airline Worldwide' by the Business Traveler Awards
- Trained over 800 cabin crew quarterly on maintaining the award winning customer service that is world renown
- Submitted weekly, monthly and yearly reports of the shadow flights and found different ways to improve and keep up with the ever-changing airline industry
- Established a continuous performance and quality improvement as Emirates dominated the airline industry
- Highly trained in strategic cost cutting
- Streamlined a positive working environment for the cabin crew that empowered them and enhanced their skills
- Winner of the 'Best Airline Staff Service' and the 'Best Airline Worldwide' by the Business Traveler Awards
Education
Bachelor of Science - Political Science
Shepherd University
Shepherdstown, West Virginia12.2012
Skills
- Office Management
- Report & Document Preparation
- Records Management
- Team-building & Supervision
- Spreadsheet & Database Creation
- Expense Reduction
- Staff Development & Training
- Microsoft Office (Word, Excel, PP)
- Analyzing Media
- News Reporting
- Time Management
Personal Information
- Age: 29
- Gender: Male
- Nationality: American
Certification
CPR/AED Certification
Languages
Arabic
Professional Working
Timeline
Performance Manager
Visual Health Doctors Of Optometry
01.2025 - Current
Operational Manager
Miami Moving Solutions
01.2020 - 12.2024
Performance Standard Manager
Emirates Airlines
05.2014 - 12.2020
Bachelor of Science - Political Science
Shepherd University
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