Holden Jeffords
Roanoke
Summary
Dynamic and results-driven professional with a strong work ethic and problem-solving skills, honed at my previous and current jobs. Proven track record in enhancing customer satisfaction and operational efficiency through innovative inventory management and training initiatives. Adept at multitasking and maintaining quality control in fast-paced environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
General Worker
Mishap Games
06.2025 - Current
- Oversaw daily front-of-house activities, maintaining high standards of cleanliness and organization.
- Resolved guest inquiries and complaints promptly, enhancing overall customer satisfaction.
- Implemented new inventory tracking system, improving supply management efficiency.
Usher
AMC Theaters
06.2022 - Current
- Managed ticket scanning process, maintaining efficiency during peak hours.
- Assisted in enforcing theater policies, enhancing guest safety and comfort.
- Trained new ushers on operational protocols and customer service standards.
- Collaborated with management to streamline guest flow during busy screenings.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
Kitchen / Front of House Worker
Chick-fil-A
05.2020 - 06.2022
- Delivered exceptional customer service, ensuring satisfaction in a fast-paced environment.
- Managed front counter operations, maintaining cleanliness and organization throughout shifts.
- Trained new staff on service protocols and company standards to enhance team efficiency.
- Implemented time-saving procedures, improving order accuracy and customer wait times.
Education
Cave Spring High School
Roanoke, VASkills
- Strong work ethic
- Problem-solving
- Multitasking and organization
- Attention to detail
- Quality control
- Assembly instructions
- OSHA compliance
Certification
- OSHA Training
Timeline
General Worker
Mishap Games
06.2025 - Current
Usher
AMC Theaters
06.2022 - Current
Kitchen / Front of House Worker
Chick-fil-A
05.2020 - 06.2022
Cave Spring High School
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