Holland Hersey
Fishersville
Summary
Motivated professional looking to advance administratively as a productive member of a team in an effort to contributing to the improvement of the University of Virginia. Adept at streamlining administrative processes and coordinating team efforts to enhance productivity. Demonstrated organizational and communication skills in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Senior Administrative Coordinator
University of Virginia
01.2021 - Current
- Administrative Coordinator for Radiology Research & Medical Imaging
- Provide administrative support to fifteen Research Faculty Members including travel, finances, reimbursements and purchasing
- Manage and process monthly Imaging Core invoices
- Responsible for monthly Faculty Meeting Minutes, collaborating notes and communicating them across several groups
- Building management including visitors, parking, key and space allocation, work orders and equipment surplus
Senior Access Associate
University of Virginia Health System
01.2019 - 01.2021
- Promoted to Senior Access Associate, November 2020
- Provided superlative customer service to patients and providers in person and over the phone
- Processed and organized external patient records
- Collaborated with a multidisciplinary team to meet patient needs
- Scheduled patient visits, processed clinc calls, InBasket workques and insurance referrals
Bar Manager
Fry’s Spring Filling Station
01.2017 - 01.2019
- Coordinated ordering and deliveries for high volume service
- Performed inventory reviews on an ongoing basis
- Resolved issues with large managerial team
- Recorded and distributed meeting minutes
- Onboarded new team members and provided ongoing training
Satisfaction Assurance Associate
CustomInk
01.2016 - 01.2018
- Processed customer orders
- Performed content and quality review of orders
- Communicated with customers to ensure seamless delivery of products while ensuring quality expectations were met
E911 Coordinator
NTELOS
01.2013 - 01.2015
- Managed bills for E911 department providing multi-state coverage
- Communicated with vendors
- Organized and maintained coding and invoicing for department
Administrative Assistant to the Vice President of Customer Care
NTELOS
01.2011 - 01.2013
- Processed and provided reporting for Main switchboard calls
- Managed Vice President’s calendar and travel arrangements
- Monthly reporting and meeting minutes
Customer Care and Technical Support
NTELOS
01.2009 - 01.2011
- Communicated with customers calling in and provided customer service
- Processed bills to meet customer needs
- Troubleshot and monitored system outages
Education
BS - Environmental Science
Lynchburg College
Lynchburg, VA01.2004
Skills
- Microsoft Office
- Word
- Outlook
- Excel
- EPIC EMR
- Adobe Acrobat
- Notary Public
Timeline
Senior Administrative Coordinator
University of Virginia
01.2021 - Current
Senior Access Associate
University of Virginia Health System
01.2019 - 01.2021
Bar Manager
Fry’s Spring Filling Station
01.2017 - 01.2019
Satisfaction Assurance Associate
CustomInk
01.2016 - 01.2018
E911 Coordinator
NTELOS
01.2013 - 01.2015
Administrative Assistant to the Vice President of Customer Care
NTELOS
01.2011 - 01.2013
Customer Care and Technical Support
NTELOS
01.2009 - 01.2011
BS - Environmental Science
Lynchburg College
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