Holli Hulbert
Newport News
Summary
Results-driven sales and customer service professional with over 8 years of experience in building strong customer relationships and delivering exceptional service. Demonstrates excellent interpersonal skills, thriving in diverse environments where effective communication is essential. Recognized for consistently achieving high levels of customer satisfaction through personalized service and attention to detail. Career goal focuses on leveraging expertise to enhance team performance and drive sales growth.
Overview
8
8
years of professional experience
Work History
Non Injury Adjuster Auto
USAA
Chesapeake
06.2023 - 11.2025
- Acquire and apply basic knowledge of Property & Casualty insurance products, services, and processes to include P&C insurance policy contracts and coverages, and the USAA claim handling process and procedures.
- Provide claims service via internal channels (phone, fax, email, mail) to members and third-party customers.
- Adjust low to moderately intricate auto or property claims.
- Partner with, and advise, vendors and business partners to facilitate claims resolution.
- Follow written risk and compliance policies and procedures for business activities.
- Input claim information and payments into company database.
- Conducted witness interviews to assist claim information gathering process.
- Reviewed and applied state laws and regulations to ensure compliance in claim handling.
- Worked closely with repair facilities and contractors to ensure quality repairs for policyholders.
Member Service Representative
Navy Federal Credit Union
Remote
02.2022 - 08.2022
- Connect members with applications and products to meet their financial needs.
- Perform account transactions and adjustments.
- Identify opportunities to cross-service products and increase product penetration.
- Educate current and prospective members about Navy Federal products and services.
- Interact tactfully and effectively in difficult situations.
Teller
Langley Federal Credit Union
Hampton
11.2020 - 12.2021
- Process all types of transactions for members, including balance inquiries, transfers, payments, loan advances, account opening, etc.
- Accurately handle cash transactions in compliance with all regulatory requirements.
- Educate members on Langley products and services, making referrals to internal business partners.
- Serve as a front-line deterrent against fraud and theft, protecting members and the credit union.
- Cross-sold additional bank products when applicable to meet customer needs.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Maintained confidentiality of all customer records and information according to company policies.
Bartender
Outback Steakhouse
Newport News
06.2017 - 01.2021
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Processed payments accurately and efficiently with POS system.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Attended regular training sessions to stay updated on new products or trends.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Effectively multitasked within fast-paced environment.
Education
Associate of Science -
Thomas Nelson Community College
Hampton, VA01.2017
Skills
- Computer proficiency
- Proficient in Microsoft 365
- Problem-solving skills
- Professional telephone etiquette
- Interpersonal communication
- Excellent time management
- Exceptional attention to detail
- Customer service
- Adaptability
Timeline
Non Injury Adjuster Auto
USAA
06.2023 - 11.2025
Member Service Representative
Navy Federal Credit Union
02.2022 - 08.2022
Teller
Langley Federal Credit Union
11.2020 - 12.2021
Bartender
Outback Steakhouse
06.2017 - 01.2021
Associate of Science -
Thomas Nelson Community College
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