Summary
Overview
Work History
Education
Skills
Timeline
Generic
Hollie McAlister

Hollie McAlister

Shenandoah

Summary

Dynamic Service Manager with a proven track record at Autodealz, excelling in team leadership and customer service. Skilled in problem-solving and employee training, I effectively resolved customer complaints and optimized service operations, enhancing client satisfaction and team performance. Committed to fostering a collaborative environment while ensuring adherence to service standards.

Overview

5
5
years of professional experience

Work History

Service Manager

Autodealz
09.2022 - Current
  • Assisted team in daily operations, ensuring adherence to service standards and protocols.
  • Supported scheduling and coordination of service appointments to optimize efficiency.
  • Learned and utilized customer relationship management software for tracking service requests.
  • Provided front-line support to customers, addressing inquiries and resolving issues promptly.
  • Contributed to maintaining a clean and organized workspace, promoting safety compliance.
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Met with customers to discuss service needs and develop effective and practical solutions.
  • Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.

Service Advisor

Dick Myers Chrysler Dodge Jeep
02.2021 - 09.2022
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
  • Utilized dealership software to track service history and maintain accurate records.
  • Assisted in diagnosing vehicle problems, collaborating with technicians for effective solutions.

Education

No Degree - Accounting/Business Administration

Lord Fairfax Community College
Middletown, VA

High School Diploma -

Page County High School
Shenandoah, VA
06-2004

Skills

  • Positive attitude
  • Team leadership
  • Multitasking and organization
  • Problem-solving
  • Customer service
  • Reliable and responsible
  • Employee training and development
  • Goal oriented
  • Team collaboration and leadership
  • Trustworthy and honest
  • Documentation and reporting
  • Office administration

Timeline

Service Manager

Autodealz
09.2022 - Current

Service Advisor

Dick Myers Chrysler Dodge Jeep
02.2021 - 09.2022

No Degree - Accounting/Business Administration

Lord Fairfax Community College

High School Diploma -

Page County High School
Hollie McAlister