Hollie McAlister
Shenandoah
Summary
Dynamic Service Manager with a proven track record at Autodealz, excelling in team leadership and customer service. Skilled in problem-solving and employee training, I effectively resolved customer complaints and optimized service operations, enhancing client satisfaction and team performance. Committed to fostering a collaborative environment while ensuring adherence to service standards.
Overview
5
5
years of professional experience
Work History
Service Manager
Autodealz
09.2022 - Current
- Assisted team in daily operations, ensuring adherence to service standards and protocols.
- Supported scheduling and coordination of service appointments to optimize efficiency.
- Learned and utilized customer relationship management software for tracking service requests.
- Provided front-line support to customers, addressing inquiries and resolving issues promptly.
- Contributed to maintaining a clean and organized workspace, promoting safety compliance.
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Coordinated warranty claims processing, advocating on behalf of customers to ensure prompt resolution of covered repairs or replacements.
Service Advisor
Dick Myers Chrysler Dodge Jeep
02.2021 - 09.2022
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Coordinated service appointments, ensuring optimal scheduling for technicians and customers.
- Utilized dealership software to track service history and maintain accurate records.
- Assisted in diagnosing vehicle problems, collaborating with technicians for effective solutions.
Education
No Degree - Accounting/Business Administration
Lord Fairfax Community College
Middletown, VAHigh School Diploma -
Page County High School
Shenandoah, VA06-2004
Skills
- Positive attitude
- Team leadership
- Multitasking and organization
- Problem-solving
- Customer service
- Reliable and responsible
- Employee training and development
- Goal oriented
- Team collaboration and leadership
- Trustworthy and honest
- Documentation and reporting
- Office administration
Timeline
Service Manager
Autodealz
09.2022 - Current
Service Advisor
Dick Myers Chrysler Dodge Jeep
02.2021 - 09.2022
No Degree - Accounting/Business Administration
Lord Fairfax Community College
High School Diploma -
Page County High School