Hollie Payne

• Fields and processes incoming calls from contractors, excavators, and homeowners who plan to perform excavation projects in the Commonwealth of Virginia.
• Audits web user tickets to ensure accuracy, consistency, and quality.
• Utilizes premier customer support and active listening skills to assess the needs of callers and share knowledge about the Virginia Damage Prevention Act.
• Navigates multiple computer applications to complete underground utility locate requests while utilizing impeccable grammar and spelling skills.
• Employs exemplary mapping skills to accurately complete notices of excavation.
• Diffuses escalated situations and resolved conflicts.
• Works with fellow team members to ensure caller's needs were met in a satisfactory manner.
• Participated in a company sponsored leadership program that enhanced personal performance.

*** Employment dates: Off and on since Summer 2003. Most recently, from January 2011 through November 2016. Currently from January 2024 - now

• Created schedules and constructive, educational activities for low-income elementary and middle school students (including gifted students and students with special needs).
• Monitored and mentored students, collected information on children by observations and interviews in an effort to diagnose sources of student conflict, supported staff in addressing conflicts, and aided students in developing conflict resolution skills.
• Collaborated with staff and parents to outline action plans for student achievement and success.
• Performed clerical duties, collected and maintained documentation of student records.

• Coordinated front-end cashiers and assigned job duties.
• Managed customer service counter, addressed customer concerns and complaints.
• Handled store clerical duties and finances including counting cashier tills, counting store’s safe to make bank deposits, and completed store paperwork and reports.
• Assisted customers with locating items throughout the store and helped customers understand how to shop for the best in-store deals.