Hollis Deskins

Meadowview

Summary

Customer Service Manager with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.

Overview

years of professional experience

Work History

Customer Service Manager

Food Lion

02.2013 - Current

Assist Customers with transactions, refunds, exchanges, complaints, money orders, western union, lottery, and prepaid gift cards.
AML Compliance Manager for entire store . Responsible for all training and auditing to make sure compliant with all policies at all times.
Responsible for scheduling all Front End Dept to be able to meet store labor for expected week.
Responsible for all monitoring of cash in store reporting reasons for all discrepancies at end of week.
Manager on Duty when business needs which is responsible for open or close and any store needs consisting during the shift.
Responsible for interviewing and onboarding Front End Department and onboarding all departments in store.
Provided customers with new promotions and store navigation during visit.
Coach and Train associates to improve KPI Scores on daily basis.

Education

No Degree - Mass Communications

Virginia Commonwealth University

Richmond, VA

No Degree - Early Childhood Education

Tusculum College

Greeneville, TN

High School Diploma -

Tazewell High School

Tazewell, VA

Skills

Cash Handling

Customer service

Problem-solving

Customer focused

Customer relations

Training and mentoring

Decision-making

Excellent time management skills

Adherence to high customer service standards

Dependability

Quick Learner

Complaint resolution

Customer retention

Timeline