Holly Frost
Harrisonburg
Summary
Dedicated professional with experience in life skills coaching and team collaboration. Expertise in creating tailored plans and monitoring progress to enhance youth independence. Committed to fostering self-sufficiency through empathy and effective communication.
Overview
6
6
years of professional experience
Work History
Life Skills Coach
Impact Living Services
Harrisonburg, VA
05.2025 - Current
- Developed individualized life skills plans with youth aging out of foster care to enhance independence and self-sufficiency.
- Transported youth to and from appointments, school, and work.
- Helped youth develop cleanliness habits.
- Collaborated with teams to assess youth needs and implement tailored support strategies.
- Monitored youth progress through regular check-ins, adjusting plans based on feedback and observed challenges.
Barista
Broad Porch Coffee Company
Harrisonburg, VA
02.2024 - Current
- Crafted high-quality espresso beverages to meet customer preferences and enhance satisfaction.
- Maintained cleanliness and organization of workspace, ensuring compliance with health and safety standards.
- Operated various coffee brewing equipment efficiently, contributing to streamlined service during peak hours.
- Provided exceptional customer service by engaging patrons and addressing inquiries promptly.
Barista Shift Supervisor
Bella Gelato and Pastries
Harrisonburg, VA
08.2021 - 02.2024
- Supervised daily operations and ensured smooth workflow during peak hours.
- Trained new baristas on beverage preparation and customer service standards.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Implemented quality control measures to maintain high standards of food and beverage presentation.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
Tour Guide
Luray Caverns
Luray, VA
07.2020 - 07.2021
- Guided diverse groups through historical and geological exhibits, enhancing visitor engagement.
- Developed and delivered informative presentations on cave formations and local history.
- Trained new tour guides on safety protocols and customer service standards.
- Implemented feedback mechanisms to improve tour experiences based on visitor input.
Education
Psychology
James Madison University
Harrisonburg, VA05.2026
Skills
- Work-life balance
- Empathy development
- Motivation techniques
- Career planning
- Conflict resolution
- Problem-solving skills
- Goal setting
- Team collaboration
- Strong work ethic
- Data collection and organization
- Qualitative and quantitative research
- Attention to detail
Timeline
Life Skills Coach
Impact Living Services
05.2025 - Current
Barista
Broad Porch Coffee Company
02.2024 - Current
Barista Shift Supervisor
Bella Gelato and Pastries
08.2021 - 02.2024
Tour Guide
Luray Caverns
07.2020 - 07.2021
Psychology
James Madison University