Holly Grubb
Norfolk
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, contributing effectively to team goals. Excels in cash handling, customer interaction, and problem-solving with focus on achieving results.
Overview
8
8
years of professional experience
Work History
Cashier/Customer Service Cashier
Safeway
11.2024 - 03.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Lead Key Holder
Dollar General
03.2021 - 11.2024
- Assisted in the training of new key holders and staff members on company policies and procedures.
- Monitored cash handling, replenishment, merchandising, stockroom organization and other operational processes to ensure compliance with company standards.
- Maintained store security by monitoring alarms, locks, cameras, and access control systems.
- Supervised team members in opening, closing procedures including bank deposits, safe counts.
- Assisted customers with product selection information and resolving complaints in a timely manner.
- Provided guidance on proper use of POS system including cashier training programs.
- Handled opening and closing duties to keep store organized, well-stocked and running smoothly.
- Operated cash register.
- Greeted customers to determine wants or needs.
- Exchanged merchandise for customers and accepted returns.
Assistant Manager
Family Dollar
05.2020 - 02.2021
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to team members based upon skill level and to achieve organizational goals.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Dispatcher
Yellow Cab Of Virginia Beach
05.2017 - 02.2020
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Updated records of driver locations, delays, and cancellations.
- Assigned drivers to appropriate routes based on customer needs.
- Provided timely updates to customers regarding their orders or requests.
- Maintained logs of all incoming calls and assigned tasks.
- Resolved customer complaints related to service issues or delays.
- Tracked vehicles using GPS technology and provided real-time status updates as needed.
- Performed administrative duties such as filing paperwork, updating databases, and preparing documents for review by management staff.
- Managed a large volume of phone calls while ensuring accuracy in data entry.
- Supervised driver dispatching, route planning and vehicle tracking for over [15] drivers.
Education
High School Diploma -
Capitol High
06.2005
Skills
- Quality Control
- Stock Management
- Multi-Tasking Strength
- Good Communication Skills
- Collaborative Team Member
- Goal Attainment
- Team Leadership Experience
- Time Management
- Computer Literate
- Customer Assistance
- Payment Processing
- Cash Handling
- POS Software
- Store Opening and Closing
- Customer Service
- Patience and empathy
Education and Training
other
Timeline
Cashier/Customer Service Cashier
Safeway
11.2024 - 03.2025
Lead Key Holder
Dollar General
03.2021 - 11.2024
Assistant Manager
Family Dollar
05.2020 - 02.2021
Dispatcher
Yellow Cab Of Virginia Beach
05.2017 - 02.2020
High School Diploma -
Capitol High
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