Holly Jackson
Franklin
Summary
Operations Lead with extensive experience in talent acquisitions and full-cycle recruitment, including several years in payroll processing. Demonstrated ability to manage and supervise teams of up to 50 employees, ensuring operational efficiency. Strong communication skills facilitate effective collaboration with corporate, HR, payroll, and IT teams. Performing administrative duties, HR, and stepping in as branch manager as needed. Adept at handling multiple projects simultaneously, providing exceptional service to clients and vendors.
Overview
17
17
years of professional experience
Work History
Operations Lead
Employbridge/Remedy Staffing
07.2023 - Current
- Led operations for staffing agency, overseeing growth and training of new recruiters.
- Full cycle recruitment, talent acquisitions and HR.
- Coordinated client communications and managed workers' compensation investigations.
- Recruited, interviewed, and hired highly qualified associates to enhance workforce effectiveness.
- Utilized CRM to track and source applicants efficiently.
- Screened candidates through processing I-9 verifications, background checks, and drug screens.
- Processed payroll for over 200 employees using Novatime, Timetrak, and The Bridge.
- Ensured adherence to all processes and procedures throughout recruitment stages.
- Coached and trained staff to improve operational management skills.
On-site Manager
Penmac Staffing
Emporia
04.2022 - 06.2023
- Managed employee schedules and daily operations to maintain office efficiency.
- Recruited, hired, trained, and onboarded new employees for organizational growth.
- Conducted background checks utilizing Active Tracks system to ensure compliance.
- Collaborated with HR, IT, and corporate headquarters for staffing needs.
- Disciplined and terminated employee assignments as necessary.
- Processed payroll using ADP and AVOINTE systems to ensure accuracy.
- Generated daily and weekly reports using Excel and Microsoft Office for performance tracking.
- Ensured adequate staffing levels to meet parent company order fulfillment requirements.
- Communicated with clients and operations daily to ensure all needs were met.
- Performed HR duties.
Dispatch Supervisor
Valley Proteins
Lewiston-Woodville
10.2021 - 01.2022
- Supervised up to 18 office employees and drivers daily, ensuring efficient operations.
- Managed schedules to optimize delivery and pickup processes.
- Dispatched drivers and contractors to meet operational demands.
- Executed payroll processing accurately and on time.
- Utilized Omnitrax for verifying driver hours and location status.
- Generated all daily and weekly reports, maintaining compliance with regulations.
- Scheduled appointments and prepared shipping orders and bills of lading.
- Coordinated scaling of drivers in and out for effective resource management.
Supervisor
United States Postal Service
Petersburg
03.2015 - 09.2021
- Supervised over 50 carriers and office personnel to maintain operational efficiency.
- Devised daily schedules for 50 carriers to optimize delivery routes.
- Ensured timely delivery of mail and packages on a daily basis.
- Assigned carriers and assistants to designated delivery routes.
- Instructed carriers and office staff on job responsibilities to enhance performance.
- Monitored operations to ensure adherence to safety protocols.
- Collaborated with supervisors and Postmaster to streamline daily operations.
- Managed onboarding, discipline, and termination processes for new hires.
Licensed Insurance Agent
Geico
Fredericksburg
09.2013 - 05.2014
- Managed high-volume calls to assist policyholders with inquiries and requests.
- Updated policies per policyholder requests, including vehicle and driver modifications.
- Sent FR-19s, FS1s, FS4s, and proof of coverage to meet policyholder needs.
- Facilitated policyholder payments to prevent cancellations of coverage.
- Guided policyholders through online options at geico.com for efficient issue resolution.
Health Unit Coordinator
Stafford Hospital
Stafford
12.2008 - 09.2013
- Welcomed patients and visitors with a friendly demeanor.
- Processed patient registration forms and scheduled necessary lab work at check-in.
- Served as birth registrar and Licensed Notary.
- Executed administrative tasks, including copying, filing, faxing, and managing calls.
- Utilized organizational skills to multitask effectively.
- Coordinated with personnel to maintain smooth daily operations.
- Monitored supply inventory to ensure full stock availability.
- Managed discharge paperwork efficiently under high-pressure situations.
Education
high school diploma -
Brooke Point High School
Stafford, VA06.2001
Some College (No Degree) - Investigative Forensics
University of Maryland University College
Skills
- Management and supervisory experience
- Talent acquisition
- Full-cycle recruitment
- Human resources
- Branch management
- Employee onboarding and training
- Interpersonal communication
- MS Office Suite
- Typing speed: 65 WPM
- Team collaboration
- Problem solving
- Leadership skills
- Attention to detail
- Organizational skills
- Poise under pressure
- ADP proficiency
- Multitasking abilities
- CRM expertise
- Payroll management
- Interviewing skills
- Client interaction
References
References available upon request.
Timeline
Operations Lead
Employbridge/Remedy Staffing
07.2023 - Current
On-site Manager
Penmac Staffing
04.2022 - 06.2023
Dispatch Supervisor
Valley Proteins
10.2021 - 01.2022
Supervisor
United States Postal Service
03.2015 - 09.2021
Licensed Insurance Agent
Geico
09.2013 - 05.2014
Health Unit Coordinator
Stafford Hospital
12.2008 - 09.2013
high school diploma -
Brooke Point High School
Some College (No Degree) - Investigative Forensics
University of Maryland University College