Holly Roberts
Poquoson
Summary
Extraordinary leader and problem solver looking to transition from a solid history of achievement in the military to the civilian sector. Calm under pressure with superior time management and conflict resolution skills. Highly organized with exemplary multitasking, time management and customer service skills.
Overview
18
18
years of professional experience
Work History
ELECTRICIAN’S MATE
US Navy
Norfolk, VA
06.2017 - Current
- Performed electrical calculations with accuracy on various equipment.
- Adhered to work safety protocols and reported potential hazards.
- Performed preventative maintenance on motor controllers, voltage regulators, degaussing equipment, laundry, and galley equipment.
- Installed over 1,000 electrical components with accuracy and without accident.
- Inspected wiring to evaluate issues and identify short circuits.
- Reviewed electrical schematics and plans and followed according to specifications.
- Mail representative to division
Front Desk Receptionist
Sheraton Hotel & Resorts
Chapel Hill, NC
06.2013 - 03.2017
- Calculated billings and posted charges to room accounts, reviewing charges with guests at check-out.
- Engages guests by greeting them and developing a strong relationship with loyalty members.
- Responded to guests inquiries and requests and resolved issues in a timely, friendly, and efficient manner.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Collected room deposits, fees, and payments.
FREELANCE PHOTOGRAPHER
Chapel Hill, NC
06.2012 - 03.2017
- Travel to site
- Coordinate all activities with site coordinator
- Resolve all customer service issues
- Ensure all customers are attended to in a timely manner
- Provide a fun and friendly work environment
- Responsible for taking family, kids, baby portraits, and pets.
- Setting up backdrops, lights, cameras, equipment, and props to create a safe work environment.
- Effectively using equipment and safely managing the care, and replacement of supplies.
Assistant Manager
Jiffy Lube
Chapel Hill, NC
05.2008 - 06.2013
- Responsible for all the inventory aspects on the site such as stock location and availability, replenishment control and inventory auditing. Also in charge of the accuracy of all data kept on the receiving, production, and shipment of stock.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Assisted the manager with daily operations.
- Responsible for reconciliation of bank deposits and inventory control.
- Followed up with customers during and after installations to verify satisfaction.
- Monitored team performance, adhered to service level agreements, and provided detailed job training.
- Trained over 30 less-skilled service workers on standards, efficiency, and conflict resolution for best-in-class customer service.
Education
Photojournalism
Randolph Community College
Randolph, NCNo Degree - Photography
Virgina Peninsula College
Hampton05-2027
Skills
- Adobe photoshop
- Video editing
- Digital photography
- Retouching and color correction
- Advanced camera skills
- Visual storytelling
- Adobe illustrator
- File organization and management
- Flash photography
- Large format printing
- Attention to detail
- Excellent communication
Timeline
ELECTRICIAN’S MATE
US Navy
06.2017 - Current
Front Desk Receptionist
Sheraton Hotel & Resorts
06.2013 - 03.2017
FREELANCE PHOTOGRAPHER
06.2012 - 03.2017
Assistant Manager
Jiffy Lube
05.2008 - 06.2013
Photojournalism
Randolph Community College
No Degree - Photography
Virgina Peninsula College