Kearstyn Martinez
Midlothian
Summary
Self-motivated professional capable of exceeding expectations, demonstrated through a history of achievement, backed by results. Known for driving results and motivating peers by fostering an effective working environment through teamwork and communication. Decisive leader ready to leverage background and experience to expand organizational success.
Overview
10
10
years of professional experience
Work History
Bartender
Burtons Grill
12.2023 - 07.2024
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Served high customer volumes during special events, nights, and weekends.
Bartender
Napa Kitchen & Wine
11.2022 - 12.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Resolved guest complaints to maintain complete customer satisfaction.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Waitress
Sedona Taphouse
09.2021 - 11.2022
- Provided quality customer service
- Handle disgruntled customers in a professional and suitable manner
- Coached newly hired associates in the necessary job responsibilities
- Guided customers to the ideal option to suit their needs
Manager
Made In Asia Chesterfield
10.2017 - 08.2021
- Actively participated in ongoing customer service programs
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
- Led and directed team members on effective methods, operations and procedures.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity
Waitress
Glory Days Bar And Grill
10.2014 - 06.2017
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Education
Bachelor of Science - Nursing
South University
Richmond, VA06.2025
Associate of Science - Health Sciences
John Tyler Community College
Chester, VA05.2020
High School Diploma -
Manchester High School
Midlothian, VA06.2015
Skills
- Executive Leadership
- Critical Thinking
- Customer Service
- Conflict Resolution
- Interpersonal Skills
- Detail Oriented
Timeline
Bartender
Burtons Grill
12.2023 - 07.2024
Bartender
Napa Kitchen & Wine
11.2022 - 12.2023
Waitress
Sedona Taphouse
09.2021 - 11.2022
Manager
Made In Asia Chesterfield
10.2017 - 08.2021
Waitress
Glory Days Bar And Grill
10.2014 - 06.2017
Bachelor of Science - Nursing
South University
Associate of Science - Health Sciences
John Tyler Community College
High School Diploma -
Manchester High School
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