HOPE GRABER
Harrisonburg
Summary
Successful Registered Nurse and Pharmaceutical Sales Representative. Nursing areas of focus: Medical/Surgical, Oncology, Gerontology, and Nephrology/Dialysis. Sales experience in Diabetes, Cardiovascular, Gastrointestinal and Pain Management specialties.
Overview
23
23
years of professional experience
Work History
Cosmetologist
Tangles Salon & Day Spa
01.2025 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Registered Nurse (UVa Health Surgical Care)
University of Virginia
02.2021 - 11.2023
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Registered Nurse (Transitional Care Unit)
University of Virginia
11.2017 - 01.2021
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Registered Nurse - (Dialysis)
University of Virginia
02.2015 - 10.2017
- Physical assessment pre-dialysis, intra-dialysis, and post dialysis
- Assist in calculation of dialysis treatment goals
- Assist in alteration of dialysis treatment based on physical assessment findings
- Followed infection control procedures
- Provided “on call” coverage
- Collaboration/communication with patient’s primary nurse/s
Registered Nurse - (Dialysis)
Davita
11.2013 - 02.2015
- Completed mandatory dialysis training and preparation course
- Trained on hemodialysis, peritoneal dialysis and continual renal replacement therapy
- Physical assessment pre-dialysis, intra-dialysis, and post dialysis
- Worked at Sentara RHM and UVA-Culpeper in this role
- Provided “on call” coverage
- Followed infection control procedures
Registered Nurse - (Medical/Surgical/Telemetry)
Augusta Health
04.2011 - 11.2013
- Physical assessment and patient intervention
- Performed general and specific post-op/post-cath assessments
- Provided education regarding diagnosis and treatments
- Supported patient and family both medically and emotionally
- Wound care
- Telemetry analysis
Pharmaceutical Representative
Novo Nordisk Pharmaceuticals
11.2005 - 03.2010
- Responded to all customer inquiries thoroughly and professionally
- Emphasized product features based on analysis of customers' needs
- Completed10 daily cold calls, with an average customer conversion rate of10
- Communicated sales promotions to customers to grow average customer account size by50%
Pharmaceutical Representative
Novartis Pharmaceuticals
04.2002 - 07.2005
Education
Cosmatology - Cosmatology, Hair Styling, Nail Technology
The Salon Professional Academy Harrisonburg
Harrisonburg12-2024
Bachelor of Science - Nursing
Eastern Mennonite University
Harrisonburg, VA01.1995
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James Madison University
Harrisonburg, VA01.1993
Associate of Arts - undefined
Brevard
Brevard, NC01.1991
Skills
- Strong clinical judgment
- Persuasive negotiator
- Acute care expertise
- Dedicated team player
- Patient evaluation/intervention
- Preceptor
- People motivated
- Self-motivated
- High level of autonomy
- Patient and family advocacy
Timeline
Cosmetologist
Tangles Salon & Day Spa
01.2025 - Current
Registered Nurse (UVa Health Surgical Care)
University of Virginia
02.2021 - 11.2023
Registered Nurse (Transitional Care Unit)
University of Virginia
11.2017 - 01.2021
Registered Nurse - (Dialysis)
University of Virginia
02.2015 - 10.2017
Registered Nurse - (Dialysis)
Davita
11.2013 - 02.2015
Registered Nurse - (Medical/Surgical/Telemetry)
Augusta Health
04.2011 - 11.2013
Pharmaceutical Representative
Novo Nordisk Pharmaceuticals
11.2005 - 03.2010
Pharmaceutical Representative
Novartis Pharmaceuticals
04.2002 - 07.2005
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James Madison University
Associate of Arts - undefined
Brevard
Cosmatology - Cosmatology, Hair Styling, Nail Technology
The Salon Professional Academy Harrisonburg
Bachelor of Science - Nursing
Eastern Mennonite University
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