HOPE GRABER
Harrisonburg
Summary
Successful Registered Nurse and Pharmaceutical Sales Representative. Nursing areas of focus: Medical/Surgical, Oncology, Gerontology, and Nephrology/Dialysis. Sales experience in Diabetes, Cardiovascular, Gastrointestinal and Pain Management specialties.
Overview
23
23
years of professional experience
Work History
Cosmetologist
Tangles Salon & Day Spa
Harrisonburg
01.2025 - Current
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Educated clients on proper hair care techniques to promote healthier hair between appointments.
- Contributed to the salon''s positive reputation through excellent customer service, attention to detail, and commitment to client satisfaction.
- Stayed current with industry trends and techniques by attending workshops, trade shows, and continuing education courses.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Registered Nurse (UVa Health Surgical Care)
University of Virginia
Charlottesville, VA
02.2021 - 11.2023
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Registered Nurse (Transitional Care Unit)
University of Virginia
Crozet, VA
11.2017 - 01.2021
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
Registered Nurse - (Dialysis)
University of Virginia
Charlottesville, VA
02.2015 - 10.2017
- Physical assessment pre-dialysis, intra-dialysis, and post dialysis
- Assist in calculation of dialysis treatment goals
- Assist in alteration of dialysis treatment based on physical assessment findings
- Followed infection control procedures
- Provided “on call” coverage
- Collaboration/communication with patient’s primary nurse/s
Registered Nurse - (Dialysis)
Davita
Harrisonburg, Virginia
11.2013 - 02.2015
- Completed mandatory dialysis training and preparation course
- Trained on hemodialysis, peritoneal dialysis and continual renal replacement therapy
- Physical assessment pre-dialysis, intra-dialysis, and post dialysis
- Worked at Sentara RHM and UVA-Culpeper in this role
- Provided “on call” coverage
- Followed infection control procedures
Registered Nurse - (Medical/Surgical/Telemetry)
Augusta Health
Fishersville, VA
04.2011 - 11.2013
- Physical assessment and patient intervention
- Performed general and specific post-op/post-cath assessments
- Provided education regarding diagnosis and treatments
- Supported patient and family both medically and emotionally
- Wound care
- Telemetry analysis
Pharmaceutical Representative
Novo Nordisk Pharmaceuticals
Clayton, NC
11.2005 - 03.2010
- Responded to all customer inquiries thoroughly and professionally
- Emphasized product features based on analysis of customers' needs
- Completed10 daily cold calls, with an average customer conversion rate of10
- Communicated sales promotions to customers to grow average customer account size by50%
Pharmaceutical Representative
Novartis Pharmaceuticals
East Hanover, NJ
04.2002 - 07.2005
Education
Cosmatology - Cosmatology, Hair Styling, Nail Technology
The Salon Professional Academy Harrisonburg
Harrisonburg12-2024
Bachelor of Science - Nursing
Eastern Mennonite University
Harrisonburg, VA01.1995
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James Madison University
Harrisonburg, VA01.1993
Associate of Arts - undefined
Brevard
Brevard, NC01.1991
Skills
- Strong clinical judgment
- Persuasive negotiator
- Acute care expertise
- Dedicated team player
- Patient evaluation/intervention
- Preceptor
- People motivated
- Self-motivated
- High level of autonomy
- Patient and family advocacy
Timeline
Cosmetologist
Tangles Salon & Day Spa
01.2025 - Current
Registered Nurse (UVa Health Surgical Care)
University of Virginia
02.2021 - 11.2023
Registered Nurse (Transitional Care Unit)
University of Virginia
11.2017 - 01.2021
Registered Nurse - (Dialysis)
University of Virginia
02.2015 - 10.2017
Registered Nurse - (Dialysis)
Davita
11.2013 - 02.2015
Registered Nurse - (Medical/Surgical/Telemetry)
Augusta Health
04.2011 - 11.2013
Pharmaceutical Representative
Novo Nordisk Pharmaceuticals
11.2005 - 03.2010
Pharmaceutical Representative
Novartis Pharmaceuticals
04.2002 - 07.2005
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James Madison University
Associate of Arts - undefined
Brevard
Cosmatology - Cosmatology, Hair Styling, Nail Technology
The Salon Professional Academy Harrisonburg
Bachelor of Science - Nursing
Eastern Mennonite University