Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hope Green

Mathews

Summary

Professional with extensive experience in providing exceptional customer service and administrative support. Strong focus on collaboration and adapting to changing needs ensures effective team dynamics and smooth operations. Skilled in managing multi-line phone systems, scheduling, and maintaining welcoming environment. Reliable, organized, and poised to enhance front desk efficiency and client satisfaction.

Overview

23
23
years of professional experience

Work History

Front Desk Receptionist

Dr. Mark Huie
01.2025 - Current
  • Managed front desk operations, ensuring smooth check-in and check-out processes for patients.
  • Answered multi-line phone system, directing calls to appropriate staff and addressing inquiries promptly.
  • Scheduled appointments using electronic medical records system, optimizing daily patient flow and resource allocation.
  • Maintained organized filing system for patient records, enhancing retrieval efficiency and confidentiality compliance.

Insurance Customer Service Representative

State Farm
09.2024 - 01.2025
  • Assisted customers with policy inquiries and claims processing to ensure timely resolutions.
  • Provided exceptional service through effective communication and problem-solving skills.
  • Utilized customer relationship management software to track interactions and manage follow-ups.
  • Educated clients on coverage options, enhancing their understanding of insurance products.

Dental Front Office Receptionist

Dr. Eric Miller
05.2022 - 09.2024
  • Managed patient scheduling and coordinated appointment reminders to enhance office efficiency.
  • Processed insurance claims and verified patient eligibility to ensure accurate billing practices.
  • Maintained organized patient records, ensuring compliance with privacy regulations and improving data retrieval speed.
  • Assisted in training new front office staff, fostering a collaborative team environment and knowledge sharing.

Dental Front Office Receptionist

Dr. Mark Huie
10.2018 - 05.2022
  • Implemented improved check-in procedures, reducing patient wait times and enhancing overall experience.
  • Utilized dental practice management software for appointment scheduling, billing, and patient communications effectively.
  • Handled patient inquiries professionally, providing information on services and addressing concerns promptly.
  • Developed streamlined processes for handling incoming calls, increasing responsiveness and customer satisfaction levels.

Medical Front Office Receptionist

Courthouse Family Medicine
10.2016 - 03.2018
  • Managed patient scheduling, optimizing appointment flow and minimizing wait times.
  • Coordinated insurance verifications, ensuring accurate patient billing and coverage information.
  • Facilitated communication between patients and healthcare providers to enhance service delivery.
  • Trained new staff on front office procedures, improving operational efficiency and consistency.

Dental Assistant

Dr. Ben Lennon
10.2015 - 04.2016
  • Assisted in patient preparation, ensuring comfort and understanding of procedures.
  • Managed sterilization of instruments, adhering to infection control protocols.
  • Supported dental hygienists during cleanings and patient examinations.
  • Documented patient records accurately in electronic health record systems.
  • Educated patients on post-operative care and oral hygiene practices.

Dental Office Receptionist

Dr. Calvin Barnard
01.2013 - 10.2015
  • Implemented electronic health record management, enhancing data accessibility and accuracy.
  • Streamlined patient check-in procedures, reducing wait times and improving overall experience.
  • Oversaw inventory management of dental supplies, ensuring adequate stock levels at all times.
  • Developed communication strategies to enhance patient engagement and retention initiatives.

Dental Assistant

Dr. Lombard
10.2011 - 01.2013
  • Assisted in patient preparation, ensuring comfort and understanding of procedures.
  • Managed sterilization of instruments, adhering to infection control protocols.
  • Supported dental hygienists during cleanings and patient examinations.
  • Documented patient records accurately in electronic health record systems.
  • Educated patients on post-operative care and oral hygiene practices.

Administrative Assistant

Yorktown Naval Weapons Station
11.2002 - 03.2010
  • Coordinated office operations, enhancing workflow efficiency and communication among departments.
  • Managed scheduling, ensuring optimal time allocation for executives and stakeholders.
  • Developed and maintained filing systems, improving document retrieval speed and accuracy.
  • Assisted in budget tracking, providing detailed reports for financial planning meetings.

Education

Business

Gloucester High School
Gloucester, VA
06-1989

Skills

  • Client support
  • Strong attention to detail
  • Prioritization and scheduling
  • Attentive listener
  • Cash transaction processing
  • Professional phone communication

Timeline

Front Desk Receptionist

Dr. Mark Huie
01.2025 - Current

Insurance Customer Service Representative

State Farm
09.2024 - 01.2025

Dental Front Office Receptionist

Dr. Eric Miller
05.2022 - 09.2024

Dental Front Office Receptionist

Dr. Mark Huie
10.2018 - 05.2022

Medical Front Office Receptionist

Courthouse Family Medicine
10.2016 - 03.2018

Dental Assistant

Dr. Ben Lennon
10.2015 - 04.2016

Dental Office Receptionist

Dr. Calvin Barnard
01.2013 - 10.2015

Dental Assistant

Dr. Lombard
10.2011 - 01.2013

Administrative Assistant

Yorktown Naval Weapons Station
11.2002 - 03.2010

Business

Gloucester High School

Similar Profiles

CREATE PROFILE
Hope Green