Hope Van Pelt
RADFORD
Summary
Positive and adaptable professional with hands-on experience in retail operations. Recognized for exceptional attention to detail and effective communication, contributing to improved customer experiences and efficient inventory management.
Developed strong organizational and time-management skills in a fast-paced retail environment. Adept at managing inventory, handling stock, and maintaining well-organized workspace. Seeking to transition into a new field where these transferable skills can be utilized effectively.
Enthusiastic and willing to take on any task to help organization's mission succeed. Pleasant, hardworking and reliable with great interpersonal skills.
Overview
4
4
years of professional experience
Work History
Stocker
Walmart
Radford, VA
02.2024 - Current
- Stocked shelves efficiently to ensure product availability and enhance customer shopping experience.
- Assisted in inventory management by monitoring stock levels and reporting discrepancies.
- Organized merchandise displays to optimize space and improve accessibility for customers.
- Collaborated with team members to maintain a clean and safe work environment.
- Operated material handling equipment to transport goods within the store effectively.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Maintained effective team member communication.
- Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
- Improved customer satisfaction by promptly locating items and providing product information.
- Ensured proper rotation of perishable goods to maintain freshness and comply with health regulations.
- Assisted customers with special requests, enhancing their shopping experience at the store.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Interacted with guests in a friendly and a friendly and knowledgeable way.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
- Greeted store customers and discussed needs.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Managed timely and effective replacement of damaged or missing products.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
Cashier
7-11 Convenience Store
Radford, VA
10.2022 - 01.2024
- Provided excellent customer service, resolving inquiries and enhancing shopping experience.
- Processed customer transactions efficiently using point-of-sale (POS) systems.
- Provided excellent customer service, resolving inquiries and enhancing the shopping experience.
- Maintained cleanliness and safety standards throughout the store environment.
- Monitored cash drawer for accuracy, ensuring compliance with financial procedures.
- Greeted customers entering the store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked a flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Operated cash register to record transactions accurately and efficiently.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Dunedin High School
Dunedin, FLSkills
- Eager learner
- Positive mindset
- Stock management
- Stock rotation
- Personable demeanor
- Material handling
- Customer relationships
- Client support
- Customer relationship management
- Dependable attendance
- Product placement
- Inventory management
- Loading and unloading
- Sanitation practices
- Inventory replenishment
- Product organization
- Merchandise display
- Product displays
- Supply restocking
- Cleaning procedures
- Workstation cleaning
- Effective shelving
- Equipment operation
- Complex problem solving
- Pallet arrangement
- Complex Problem-solving
- Critical thinking
- Decision-making
- Equipment sanitization
- Time management
- Workstation sanitation
- Flexible schedule
- Rapid learner
- Team collaboration
- Detail orientation
- Friendly and personable
- Operational efficiency
- Inventory decision-making
- Merchandise organization
- Cash register management
- Storage management
- Pallet arrangement
Timeline
Stocker
Walmart
02.2024 - Current
Cashier
7-11 Convenience Store
10.2022 - 01.2024
High School Diploma -
Dunedin High School