Hunter Gilligan
Manassas
Summary
Dedicated professional with a strong background in customer service and automotive locksmithing. Proven ability to analyze sales trends and enhance client satisfaction through effective communication and teamwork.
Overview
14
14
years of professional experience
Work History
Sales /Locksmith Apprentice
Keys to Success
Manassas, VA
06.2026 - Current
- Assisted in replacing lost or damaged car keys
- Developed proficiency in using key cutting machines and specialized tools.
- Delivered exceptional customer service, enhancing client relationships and satisfaction.
- Managed inventory levels, ensuring product availability and accurate stock control.
- Analyzed sales trends, providing insights for inventory adjustments and marketing efforts.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Customer Service Representative
Koniag Government Services
Chantilly, VA
10.2020 - 08.2025
- Addressed customer inquiries through phone, email, and live chat support with efficiency.
- Directed complex issue escalation to appropriate departments to ensure timely resolution.
- Logged customer interactions in CRM system, facilitating reliable tracking and follow-up processes.
- Trained new team members on processes and best practices for service excellence.
Assistant Manager
ACW Corporation T/A ARBY's
Chantilly, VA
01.2019 - 10.2020
- Optimized daily operations to drive efficiency and elevate customer satisfaction.
- Conducted training sessions for new hires, improving onboarding processes.
- Managed adherence to health and safety standards, fostering a safe environment for all personnel.
- Collaborated with upper management on strategic initiatives to drive business growth.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Electrician's Helper
E. L. Blackwell Electric
Manassas, VA
09.2017 - 01.2019
- Assisted electricians with installation and maintenance of electrical systems in residential and commercial settings.
- Operated hand and power tools safely to support various electrical tasks and projects.
- Collaborated with team members to troubleshoot electrical issues, ensuring swift resolution of problems.
- Maintained inventory of electrical supplies, ensuring availability for ongoing projects and repairs.
Associate
ACW Corporation T/A ARBY's
Manassas, VA
01.2012 - 01.2019
- Managed daily operations to ensure efficient service delivery and customer satisfaction.
- Trained and mentored new associates on operational procedures and customer interaction standards.
- Implemented process improvements to enhance food safety and quality compliance across the team.
- Coordinated inventory management, reducing waste through effective stock rotation practices.
Education
High School Diploma -
Osbourn High School
Manassas, VASkills
- Automotive locksmithing
- Key duplication
- Operating equipment
- Maintaining inventory
- Customer service
- Problem-solving abilities
- Teamwork and collaboration
- Microsoft Word
- Excel
- PowerPoint
- SCRUM Master Certiification
Timeline
Sales /Locksmith Apprentice
Keys to Success
06.2026 - Current
Customer Service Representative
Koniag Government Services
10.2020 - 08.2025
Assistant Manager
ACW Corporation T/A ARBY's
01.2019 - 10.2020
Electrician's Helper
E. L. Blackwell Electric
09.2017 - 01.2019
Associate
ACW Corporation T/A ARBY's
01.2012 - 01.2019
High School Diploma -
Osbourn High School