Hunter Peterson

Also serve as Compliance Officer.

• Provided executive-level leadership during periods of organizational change, maintaining morale and productivity among employees.
• Optimized organizational structure to improve efficiency, streamline processes, and reduce overhead costs.
• Introduced new products (Luma, Azara Health) and services (Physical Therapy, Ultrasounds, Patient Transportation and Pharmacy) that diversified revenue streams and increased overall profitability.
• Aligned company vision with internal communication campaigns-fostering a culture of innovation, collaboration, and continuous improvement across all levels of the organization.
• Coordinating the rebranding of company name, logo and website redesign (on-going)
• Vendor Management, oversee referral agreements, Business Associate Agreements and contract negotiations
• Overhauled Center’s Compliance Program, including key policies, HIPAA manuals, and installing new online training platform
• Expanded lines of communication between patients, staff, and leadership
• Responding to detected offenses through coordinated investigations; implemented corrective actions for instances that violated the compliance program and/or standards of conduct
• Responsible for monitoring patient satisfaction surveys and investigating patient grievances, reporting data and outcomes to the Quality Improvement Committee and Board of Directors
• Created internal audits and expanded internal monitoring of activities.
• Created quarterly risk management assessment to measure, monitor, and improve the risk and safety systems within the organization
• Head of the Compliance Committee and present directly to the board of directors with monthly compliance reports
• Grant administrator, responsible for tracking the Center’s compliance with grant requirements and submit grant reports (mid-year and annual) with the assistance of CEO/Directors, as applicable
• Prepared and led the Center through its remote HRSA Site Visit (completed every 3 years) with minimal notice.

• Responsible for the day-to-day and long-term operational success of the center.
• Developed innovative strategies aimed at increasing revenue generation within the center''s various departments or services offered.
• Handled budgeting responsibilities including forecasting expenditures allocating resources accordingly.
• Provide excellent customer service while delivering occupational care, urgent care, and physical therapy.
• Work to promote optimal, quality health care services for the community and our clients.
• Increased customer satisfaction rates through consistent monitoring of service quality and addressing concerns promptly.

Contract with the National Institute of Health

• Responsible for all day-to-day operations of Building 10(1.3 million sf.), Children’s Inn, Family Lodge, Building 60 and 61.
• Manage an Assistant Director, 7 Operations Managers and 146 FTEs that service inpatient units, outpatient clinics, research labs, offices, and on-campus hotel.
• Earned contract extension and new business for the company through expanded service areas, an increase of 12.5 FTEs and 2 managerial positions.
• Work with NIH senior leadership daily to improve environmental and safety measures.
• Create short and long-term projects and KPIs for the department.
• Implemented new department protocols to provide more consistent and proactive service throughout the facility.
• Modified staffing models and manager zone responsibilities to provide greater efficiency and performance quality.

Contract with Inova Health System

• Responsible for scheduling, staffing budget, allocating projects and customer satisfaction.
• Played a principal role in implementing new company protocols that lead to higher HCHAPS score, which reached as high as the 90th percentile nationwide.
• Provided labor relations to the department during a company transition from Inova to Crothall.
• Applied quality and quantity data with strategic planning to adjust dispatch strategies and implemented zone management to improve service.
• Created efficient staffing models through bi-monthly analytic reports to maintain staffing budget.
• Account received Crothall’s President’s Council Award during its inaugural year.