Elevated guest satisfaction and operational efficiency by implementing strategic training programs and policies. Demonstrated strong leadership and communication skills to enhance event execution and foster a culture of continuous improvement.
Overview
3
3
years of professional experience
Work History
Senior Building Manager
Roanoke College
Salem
01.2026 - Current
Coordinated daily operations of the building to facilitate effective functioning of all activities within it.
Managed daily operations of residential buildings on campus.
Supervised maintenance staff and coordinated repair requests.
Ensured compliance with safety regulations and housing policies.
Building Operations Middle Manager
Roanoke College
Salem
08.2025 - 01.2026
Created training materials for new employees to streamline onboarding process.
Managed departmental operations to ensure efficient workflow and resource allocation.
Collaborated with faculty to develop strategic initiatives for student engagement.
Oversaw staff training programs to enhance team capabilities and performance.
Building Operations Assistant
Roanoke College
Salem
02.2025 - 08.2025
Provided professional assistance to students, faculty, and visitors for customer service inquiries, ensuring a positive experience.
Assisted in scheduling and coordinating campus events for faculty and students.
Managed inventory and supplied office materials for various departments.
Supported the implementation of administrative processes to enhance efficiency.
Event Staff Student Assistant
Roanoke College
Salem
01.2024 - 01.2026
Complied with university policies and safety regulations, managing emergency response protocols as needed.
Assisted faculty with administrative tasks and organized course materials.
Managed schedules and coordinated appointments for staff and students.
Provided support for events, including setup, logistics, and participant registration.
Guest Services & Replay Operator Internship
Roanoke Rail Yard Dawgs
Roanoke
10.2023 - 04.2024
Delivered exceptional customer service to fans during home games, enhancing attendee experience by promptly addressing inquiries and resolving issues.
Operated video playback systems for live game broadcasts, providing timely and accurate replay feeds for in-arena audience and broadcast teams.
Operated machinery to ensure smooth rail yard operations.
Monitored loading and unloading of cargo for efficiency.
Coordinated with team members to maintain safety standards.
Education
Sports Management -
Roanoke College
Salem, Virginia
05-2027
Advanced Diploma -
Northside High School
Roanoke, Virginia
05-2024
Skills
Facility Management
Stakeholder Engagement
Leadership
Time Management
Verbal Communication
Social Media Management
Dependability
Self-Motivated
Determined
Affiliations
Pi Kappa Phi President (2026 - Current) Social Media Coordinator (2025- Current)
Interfraternity Council Treasurer/Secretary (2026) Social Media Coordinator (2025-2026)
The Ability Experience Charlottesville Ability Camp (2026)
Accomplishments
Mixson Award 2025-2026 - Recognized leadership with campus involvement
Senior Building Manager at Jones Lang LaSalle Management Co., Ltd. (One Bangkok Parade)Senior Building Manager at Jones Lang LaSalle Management Co., Ltd. (One Bangkok Parade)