Husam Al-Masoodi
Fairfax
Summary
- Dedicated customer service lead with proven skills in cash handling and POS systems. Committed to enhancing customer satisfaction and team efficiency in fast-paced retail environments.
- Possessing excellent communication and interpersonal skills, combined with positive and upbeat attitude. Knowledgeable about customer service best practices and adept in resolving customer issues and managing team dynamics. Focused on driving customer satisfaction and team performance.
- Offering strong interpersonal and problem-solving abilities, eager to learn and develop in customer-focused environment. Contributes solid understanding of customer service principles and ability to quickly grasp new systems and processes. Ready to use and develop communication and conflict resolution skills in the Service Lead role.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Customer Service Lead
Lolli And Pops
11750 Fair Oaks Mall, Fairfax, VA 22033
08.2025 - 01.2026
- Open and close the store, including counting cash drawers, securing funds, and completing end-of-day procedures.
- . Operate POS registers accurately for cash and card transactions; trusted to handle high-volume sales and resolve register issues in both routine and high-pressure situations.
- Supervise and support sales associates, ensuring tasks are completed efficiently and customer service standards are met.
- Manage pricing, stocking, and product organization, maintaining clear product placement and inventory awareness throughout the store.
- Receive and process shipments, including unpacking, organizing, and restocking merchandise.
- Perform daily merchandising and sanitation tasks, including rotating candy in bins and thoroughly cleaning bins to maintain quality and food safety standards.
- Maintain calm, organized operations during peak and high-traffic periods, ensuring smooth store flow and customer satisfaction.
- Proactively prepare the store for busy shifts by organizing inventory, ensuring register readiness, and coordinating team efforts.
Sales Associate
Boy Scouts of America
11750 Fair Oaks Mall, Fairfax, VA 22033
08.2024 - 11.2024
- Provided excellent customer service in person and over the phone.
- Processed customer orders using the Point of Sale (POS) system.
- Maintained a well-stocked, organized, and clean store environment. Opened and closed the store according to prescribed policies and procedures.
- Safeguarded merchandise and handled cash responsibly.
- Assisted with unloading and stocking merchandise from shipments. Supported promotional campaigns through council-level outreach.
Education
High School Diploma -
Fairfax High School
3501 Lion Run, Fairfax, VA 2203006-2024
Skills
- Email etiquette
- Payment processing
- Cash handling
- Inventory control
- Telephone etiquette
- Customer service excellence
- Critical thinking
- Sales closing
- POS systems expert
- Product knowledge
- Key holder experience
Certification
- Fundamentals of Digital Marketing, Google - July 2025 - August 2025
Languages
English
Native or Bilingual
Arabic
Native or Bilingual
Interests
- Sales
- Marketing
- Arts
Timeline
Customer Service Lead
Lolli And Pops
08.2025 - 01.2026
Sales Associate
Boy Scouts of America
08.2024 - 11.2024
High School Diploma -
Fairfax High School