The Senior Stewardship and Engagement Manager is responsible for developing and enhancing platforms that invite employees and partners to develop their minds, bodies and spirit.
The position is responsible for increasing the engagement levels by developing a survey process and metrics that will enable Coca-Cola Consolidated to track employee engagement progress at the Corporate and at a Market Unit level.
The Senior Stewardship and Engagement Manager works with Human Resources, Operational Learning & Development, Market Unit Leadership and the Field Stewardship Directors to create employee engagement concepts that will improve performance and retention of all levels of employees.
Support and maintain the employee engagement programs and initiatives that support the organization’s Purpose and Culture to develop Servant Leaders.
Develop and communicate positive employee relation strategies and retention initiatives that foster and promote a culture of excellence.
Work with senior leaders and teams to develop strategies and demonstrable links between engagement and their strategic goals.
Work with vendors, deploy, and evaluate effective and efficient engagement surveys.
Create and/or edit tools, training materials, and resources to help partners and leaders successfully build action plans based on survey results.
Create an effective communication plan and provide content for various communication vehicles.
Leverage events to create and sustain dialogue around engagement.
Identify and address issues and solutions related to employee engagement.
Help leaders determine links between engagement and outcomes such as; retention and employee satisfaction.
Work with cross-functional teams to identify unique division/location needs while balancing the overall purpose and requirements of the employee engagement strategy.
Responsibility for over 3,000 teammates and 22 Facilities (Mid Atlantic Division- Virginia/Maryland)
Senior On Premise Sales Representative
Coca-Cola Consolidated
10.2015 - 09.2017
Ensure CCBCC customer service levels are met by supporting the local field teams, working with cross-functional partners and embracing our company’s mission statement and purpose.
Develop key relationships with employees, customers and within the communities in which we serve.
Support and help develop business planning, key business indicators and maximize volume and adjusted gross margin in assigned region.
Territory responsibility to include average volume (Channels 4/5/6): 1.77 mm cases and average AGM (Channels 4/5/6): $11 million.
Served as transition lead during merger and acquisition from Coca-Cola Refreshments to Consolidated Coca-Cola.
Led market tours within the Richmond, Fredericksburg, Charlottesville and Staunton Markets.
Focused on delivering alloted budget (CCR) and transitioning territory.
Set new standards, embraced Consolidated purpose statement and defined responsibilities for transitioning employees.
Insisted that prior habits change in order to deliver plan.
Responsible for tracking, ranking, and publishing of weekly results and participate on weekly calls.
Organized MDM’s to include 'CCBCC go to market strategies' as top priority.
Implemented monthly training strategies to increase communication and shared learning with cross functional partners and current team members.
Set clear goals and expectations on steps that would be implemented if achievement of personal and company goals were in jeopardy of not being achieved.
Led by example 'Failure is not an Option' and 'Do what it takes' strategy while maintaining a positive attitude and promoting new company policies.
Created a positive, team culture by setting goals to drive daily activities that delivered real measurable results.
Employed Territory Tools to foster company objectives and produce positive results.
Provided coaching and counseling for all associates in sales concepts, contracts, customer plans, operations, and ensured execution of company principles and practices.
Created a collaborative culture with support functions such as distribution, service, DSM’s, ISR’s, route sales teams, through positive communication and sharing results.
Led through cross training and understanding of each department needs.
Utilized weekly and monthly updates to share successes.
This led to a positive transition experience and encouraged local communication that resulted in positive wins.
Developed culture of servanthood within assigned team and territory.
Evaluated and recommended employee positions based upon assigned employee assessments (Food Service On Premise).
District Sales Manager
Coca-Cola Refreshments
05.2006 - 10.2015
Achieved progressive career growth with Coca-Cola Refreshments, led, coached and developed a highly talented team.
Led the Virginia Market Unit in measurable KBI’s, initiatives and priorities (7 consecutive years).
Oversaw the implementation of the market unit annual FSOP plan.
Directly responsible for top volume and AGM customers.
Managed multiple Sales Centers and territories including over 14,000 customers, 53 channels of business, 558,000 cases, 87,000 gallons post mix and $3,600,00 gross profit annually.
Managed a staff of 9 direct reports and collaborated between MDM’s, customer care, distribution and service departments.
Provided leadership, coaching, and counseling for all associates in sales training, customer plans, operations, and ensured execution of company mission, principles and practices.
Implemented price management, reduced equipment service expenses through implementation and tracking of customer service agreements, and support of implemented route optimization plan.
Led new business results generating 6%-8% growth in DNGP and volume (2013).
Met and exceeded Company service level agreements within Market Unit.
Reduced SLA from 7% to 4% fixed, repaired and completion (2010-2013).
Served as Virginia Market Unit lead for call center- reduced fixed right first time % by 5%.
Served as Virginia Market Unit Manager for Coca-Cola Refreshments University Talent Program and RED Champion.
Managed multiple territories within Virginia and Maryland Market Units.
Created Foodservice Specific Promotional Tools and Sales Programs utilized throughout the division.
Implemented best practices that were incorporated throughout the Virginia Market Unit.
Grew effective long-term relationships with national and local account customers: Aramark, Compass/Canteen, Morrison’s Health, Wintergreen, Monticello, UVA Hospital and Sam’s Pizza. (16 locations).
Identified and closed the gaps between Sales, Service, and Install departments to deliver upon our commitment to be best in class partner for the vending segment of our business.
Mentored sales force staff resulting in promotions to mid-level and senior management positions.
District Sales Manager
Central Coca-Cola
04.2000 - 02.2006
Motivated, coached and led a staff of 12 direct reports and 22 indirect sales and customer support staff with the responsibility for the Charlottesville market.
Served as the first full-service supervisor within Central Coca-Cola.
Managed the collection and accountability for over $800,000 in full-service vending income.
Responsible for total cold case sales 200,000 annually.
Provided leadership, coaching, and counseling for all associates in sales concepts, customer plans, and ensured execution of company principles and practices.
Trained and assisted with onboarding for management team throughout the entire Central Coca-Cola territory.
Reviewed and analyzed sales trends, competitive conditions, market research and recommended change to devise business plan that ensured regional success.
Top producing FSOP department within Central Coca-Cola with highest % sales increase, highest DNGP per case IC, and most profitable full-service department.
Led and developed focus groups resulting in the conversion of multiple code 10 customers.
Led and developed 'Paint the Town Red' strategy to incorporate Coca-Cola business throughout surrounding territories after University of Virginia conversion to Pepsi.
This resulted in 16 code 10 conversions, multiple equipment placements, in outlet execution and existing customer insulation.
Responsible for developing full-service business plan for Charlottesville, including management of 1 full service supervisor, 1 service manager, 5 vending and bottle can routes and 6 service technicians.
Responsible for service and install departments to deliver our commitment to be best in class partner with Coca-Cola North America.
Generated $80,000-$100,000 annual in service income.
Education
High School -
Albemarle High School
01.1989
High School -
Charlottesville/Albemarle CATEC
01.1989
Skills
Employee engagement
Strategic planning
Data analysis
Project management
Communication strategy
Customer relationship management
Community Service
Toys for Tots
Children's Miracle Network
Special Olympics- Virginia, Maryland, Delaware
YMCA
Helping Up Mission
Central Union Mission
Roanoke Mission
Lambert House Project
Monticello- Naturalization Ceremony
Salvation Army
Samaritans Feet
Samaritan’s Women
Junior Achievement Virginia and Maryland
Training
Negotiating for Value
Connecting with Customers
Effective Leadership
Management Essentials
People Development
Building Dynamic Teams
Leading Diversity
Leadership Insights on Leading a Culture and Execution
Mastering Key Leadership Competencies
The Collaborative Leader
Awards
Certificate of Ordination- Deacon, 01/01/03
Certificate of Ordination-Gospel Ministry (Pastoral), 01/01/10