IAN GIRON
Spring
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Service Porter
Sheehy Ford
Springfield
06.2024 - Current
- Assisted customers with vehicle drop-off and pick-up processes.
- Maintained cleanliness and organization of service area and waiting room.
- Operated service equipment to wash and detail customer vehicles.
- Collaborated with technicians to ensure timely vehicle servicing.
- Provided exceptional customer service by addressing inquiries promptly.
- Supported team in maintaining a safe and efficient work environment.
- Provided transport for customers and dealership personnel
- Greeted customers entering the dealership showroom and directed them to the appropriate service personnel or department.
- Provided shuttle service for customers when their vehicle was being serviced at the shop.
Frontend
Dicks Sporting Goods
Falls Church
08.2023 - 06.2024
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash with high accuracy and took care to check bills for fraud.
- Used POS system to enter orders, process payments and issue receipts.
- Learned duties for various positions and provided backup at key times.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Processed refunds and exchanges in accordance with company policy.
Certified Trainer
Chipotle
Newington
10.2021 - 07.2023
- Mentored new hires, resulting in stronger staff development and increased productivity.
- Monitored participant workflow and behaviors throughout training process.
- Maintained organization of documents, materials and equipment.
- Documented attendance, participation and progress.
- Implemented diverse instructional methods, optimizing trainee engagement.
- Analyzed team performance and identified opportunities for additional training.
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Developed effective training plans based on department needs and objectives.
- Educated clients on proper use of products and systems.
- Developed individualized training plans to achieve staff readiness.
Education
Associate of Science - Information Technology
Northern Virginia Community College
Alexandria, VA 08.2023 - 04.2026
High School Diploma -
Wakefield High School
Arlington, VASkills
- Communications Strategies
- Customer Needs Assessments
- User Support
- Time Management
- Critical Thinking
- Refunds and Exchanges
- Issue Resolution
- Product and Service Sales
- Team collaboration
- Employee training
- Strong work ethic
Hobbies and Interests
- I like working with computers, I know a little about hardware and software.
- Watching and playing sports
Languages
Spanish, Native or Bilingual
Timeline
Service Porter
Sheehy Ford
06.2024 - Current
Associate of Science - Information Technology
Northern Virginia Community College
08.2023 - 04.2026
Frontend
Dicks Sporting Goods
08.2023 - 06.2024
Certified Trainer
Chipotle
10.2021 - 07.2023
High School Diploma -
Wakefield High School