Ian Godfrey
Manassas Park
Summary
Dynamic leader with a proven track record at Music & Arts, adept in operations management and customer service excellence. Skillfully boosted team efficiency and sales through strategic selling and comprehensive staff training. Excelled in complaint resolution, fostering strong customer relationships and achieving business objectives.
Professional with strong foundation in retail management, skilled in driving sales, optimizing operations, and enhancing customer experiences. Demonstrates leadership through effective team collaboration, consistently meeting and surpassing business goals. Adaptable to evolving retail environments, excelling in inventory control, staff training, and strategic planning. Renowned for reliability and results-focused approach.
Overview
30
30
years of professional experience
Work History
Lessons/Retail Manager
Music & Arts
07.2022 - Current
- Exhibited excellent people skills during interaction with employees and customers.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Answered questions about store policies and addressed customer concerns.
- Trained and developed new retail associates and teachers for ease of transition into team.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Recruited top talent for retail positions and teachers by conducting thorough interviews and selecting qualified candidates that aligned with company values.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
The Music Stores Inc.
09.2011 - 07.2022
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Monitored daily cash discrepancies and inventory shrinkage.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Approved regular payroll submissions for employees.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Retail Associate
The Music Stores Inc
09.2009 - 09.2011
- Developed strong rapport with customers and created positive impression of business.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Helped customers complete purchases, locate items, and sign up for lessons.
- Answered questions about store policies and addressed customer concerns.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Enhanced customer satisfaction by providing personalized assistance and product recommendations.
Assitant Director of Front Office Operations
Embassy Suites Hotel
12.2007 - 08.2008
- Established a positive work environment for employees, leading to increased productivity and overall team success.
- Mentored junior staff members on best practices in hospitality industry standards, elevating overall service quality throughout the hotel.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Interacted well with customers to build connections and nurture relationships.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Oversaw Front Desk Staff, Concierge Staff, Bell Staff and Parking Attendants.
Catering Sales Manager, IBT/SMERF Sales Manager
Embassy Suites Hotel
01.2004 - 12.2007
- Increased revenue with sales team to achieve targets.
- Developed marketing strategies for expanding customer base.
- Enhanced client relationships by providing exceptional service.
- Surpassed sales goals, implementing effective sales techniques.
- Coordinated with cross-functional teams for seamless operations.
- Implemented CRM tools to streamline sales processes.
- Achieved high customer satisfaction, addressing client concerns promptly.
Restaurant Manager
Embassy Suites Hotel
01.2001 - 01.2004
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
Front Desk Agent
Embassy Suites Hotel
01.1998 - 01.2001
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Front Desk Manager
Hampton Inn `
01.1997 - 01.2001
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
Front Desk Agent
Hampton Inn
01.1995 - 01.1997
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
Education
High School Diploma -
West Springfield HS
West Springfield, VaSkills
- Customer service
- Cash management
- Store operations
- Complaint resolution
- Team Training
- Staff management
- Strategic selling
- Operations management
Timeline
Lessons/Retail Manager
Music & Arts
07.2022 - Current
Store Manager
The Music Stores Inc.
09.2011 - 07.2022
Retail Associate
The Music Stores Inc
09.2009 - 09.2011
Assitant Director of Front Office Operations
Embassy Suites Hotel
12.2007 - 08.2008
Catering Sales Manager, IBT/SMERF Sales Manager
Embassy Suites Hotel
01.2004 - 12.2007
Restaurant Manager
Embassy Suites Hotel
01.2001 - 01.2004
Front Desk Agent
Embassy Suites Hotel
01.1998 - 01.2001
Front Desk Manager
Hampton Inn `
01.1997 - 01.2001
Front Desk Agent
Hampton Inn
01.1995 - 01.1997
High School Diploma -
West Springfield HS
Similar Profiles
Justin BarkerJustin Barker
Senior Sales Associate at Music & ArtsSenior Sales Associate at Music & Arts
Hunter HoaglandHunter Hoagland
Sales Associate at Music & ArtsSales Associate at Music & Arts
Sarah DeatonSarah Deaton
Senior Retail Sales Associate at Music & ArtsSenior Retail Sales Associate at Music & Arts