Ian Johnson
Norfolk
Summary
Results-driven Lead Delivery Driver with a proven track record in logistics management and route optimization. Possess strong team leadership skills, ensuring high levels of customer satisfaction through timely and accurate deliveries. Demonstrated proficiency in navigation tools, fleet management software, and safety protocols, which significantly improved operational efficiency.
Overview
11
11
years of professional experience
Work History
Lead Delivery Driver
Hoffman Beverage
Chesapeake
12.2019 - Current
- Maintained stringent safety standards during loading and unloading procedures.
- Built solid alliances with both vendors and clients to achieve company objectives.
- Supervise and facilitate repair services, transit operations, and inventory management.
- Managed priorities, resources, and client expectations.
- Trained new staff, ensuring completion of mandatory training.
- Handle and rectify client concerns in a professional manner promptly.
- Monitored personnel adherence to regulations and compliance.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Inspected vehicles' condition, supplies and equipment before and after trips
- Determined optimal routes based on GPS application information and knowledge of local routes.
- Loaded and unloaded vehicles efficiently at both distribution centers and delivery addresses.
- Handled customer service complaints with utmost professionalism and knowledgeable responses to maintain trust and company loyalty.
- Prioritized and organized tasks to efficiently accomplish service goals.
Mobile Raw Bar Owner/Operator
757 Mobile Raw Bar
Norfolk
09.2016 - Current
- Participated in community outreach activities to build relationships within the Hampton Roads area.
- Prepared staff work schedules and assigned team members to specific duties.
- Negotiated exclusive contracts with local country clubs expanding market reach.
- Negotiated vendor contracts for supplies, such as food ingredients and oysters.
- Evaluated client preferences to curate impactful food presentation.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed and implemented marketing strategies to attract new customers.
- Hosted special events to boost brand awareness and increase community engagement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Set pricing structures according to market analytics and emerging trends.
- Designed promotional materials such as flyers or digital advertisements for upcoming events.
- Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
- Created and maintained a safe and welcoming atmosphere for patrons.
- Formed and sustained strategic relationships with clients.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Managed multiple tasks simultaneously while maintaining attention to detail.
- Maintained cleanliness of work area and equipment in accordance with safety regulations.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
Shipping and Receiving Manager
Tactical Distributors
Virginia Beach
07.2018 - 12.2019
- Guaranteed on-schedule delivery by managing carrier communication.
- Generated reports tracking daily shipment statuses, arrivals and fulfillment discrepancies.
- Developed and implemented comprehensive policies for logistics team.
- Introduced bar code solution enhancing inventory management by locating and quantifying requested items.
- Oversaw logistics operations for retail and wholesale accounts.
- Upheld a tidy and well-arranged warehouse environment consistently.
- Coordinated team efforts to ensure accurate monthly inventory count.
- Facilitated company's presence by operating booths at industry trade shows and festivals.
- Resolved any issues or disputes related to shipments promptly and professionally.
- Analyzed customer feedback regarding order processing times to identify areas for improvement.
- Implemented and planned warehouse safety and security programs and activities.
- Coordinated the scheduling of deliveries with customers and vendors.
- Consistently met company and department objectives within budget and time constraints.
- Tracked orders using functional systems and coordinated with warehouse workers to ensure proper storage and distribution of products.
- Supervised activities of workers engaged in receiving, storing and shipping products or materials.
- Conducted periodic reviews of existing procedures in place to suggest modifications where necessary.
- Supervised a team of warehouse workers to ensure efficient workflow and timely completion of tasks.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Lead Driver/Installer
Great Atlantic Hot Tubs
Virginia Beach
03.2014 - 01.2016
- Provided excellent customer service by answering inquiries about products or services being delivered.
- Reviewed delivery documents and orders and reported errors to supervisor.
- Loaded trucks and safely secured merchandise to prevent damage during transportation.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Communicated regularly with dispatch regarding any delays or issues encountered on routes.
- Resolved customer complaints in a professional manner while maintaining positive relationships with clients.
- Troubleshot any problems that occurred during the installation process.
- Provided technical support by troubleshooting issues related to product installation and usage.
- Troubleshot technical issues related to system design or installation errors.
- Conducted tests on completed installations to ensure conformance with standards set by regulatory bodies.
- Troubleshot and resolved installation issues promptly, minimizing impact on project timeline and customer satisfaction.
- Supervised installation projects to ensure quality standards were met.
Raw Bar Captain
Metropolitan Oyster Exchange
Virginia Beach
03.2014 - 01.2016
- Maintained a clean, organized and well-stocked bar area.
- Effectively multitasked within fast-paced environment.
- Maintained safety and sanitation standards with firm enforcement amongst bar staff.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Ensured compliance with all applicable health and safety regulations.
- Coordinated special events including tastings, promotions and private functions.
- Complied with health codes, sanitation requirements, and license regulations while streamlining productivity initiatives.
- Managed inventory levels to minimize overstock or shortages.
- Created an inviting atmosphere through positive interactions with customers.
- Remained calm and poised during busy periods, promoting great customer service to guests.
- Planned and coordinated special events to boost customer numbers and profits.
- Mitigated health risks and reduced safety hazards by creating cleaning schedules, restocking items and sanitizing equipment.
Education
Cicerone Level 1 Beer Server
Cicerone Certification Programs
Norfolk, VA08-2022
Class A Commercial Drivers License
Department of Motor Vehicles
Norfolk, VA03-2020
General Studies
Tidewater Community College
Norfolk, VAHigh School Diploma -
First Colonial High School
Virginia Beach, VA05-2008
Skills
- Adaptable scheduling
- Route planning expertise
- Load-securing proficiency
- Multitasking prowess
- Decision-making
- Emergency response readiness
- Reliability and punctuality
- Team leadership experience
- Safety compliance adherence
- Strong communication
- Geographical area familiarity
- Problem-solving capacity
- Professionalism and courtesy
- Technology utilization
References
References available upon request.
Timeline
Lead Delivery Driver
Hoffman Beverage
12.2019 - Current
Shipping and Receiving Manager
Tactical Distributors
07.2018 - 12.2019
Mobile Raw Bar Owner/Operator
757 Mobile Raw Bar
09.2016 - Current
Lead Driver/Installer
Great Atlantic Hot Tubs
03.2014 - 01.2016
Raw Bar Captain
Metropolitan Oyster Exchange
03.2014 - 01.2016
Cicerone Level 1 Beer Server
Cicerone Certification Programs
Class A Commercial Drivers License
Department of Motor Vehicles
General Studies
Tidewater Community College
High School Diploma -
First Colonial High School
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