Ian Westberry
Colonial Heights
Summary
Resourceful Process Guide known for high productivity and efficient task completion. Possess specialized skills in workflow optimization, quality control, and team coordination. Excel in communication, problem-solving, and adaptability, ensuring smooth operations and continuous improvement in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Pick Process Guide
Amazon Fulfillment
Chester
01.2026 - Current
- Guided associates in adhering to Amazon safety standards and standard work processes.
- Balanced work flow for the building ensuring shipments are processed on time.
- Coordinated multi-shift project to train associates on handling suspected theft items.
- Implemented new instructions and created badge lanyards for the same project, insuring lasting procedural knowledge.
- Ensured associates concerns are heard by directing them to the correct platform, manager or work area.
- Streamlined communication between departments to improve workflow coordination.
- Identified areas of process improvement and recommended solutions.
Tote hunter
Amazon Fulfillment
Chester
04.2025 - Current
- Located critical shipment items in the building and ensured they were packed on time.
- Communicated across departments to narrow down the search for missing totes.
- Used FC Research to deep dive into potential conveyor jams, accidental routing, abandoned totes by associates and resolved all issues.
Problem Solver
Amazon Fulfillment
Chester
06.2024 - Current
- Handled decisions and resolved issues using critical thinking and analytical skills.
- Fixed items swiftly that are crucial to being shipped out on time.
- Assisted with associates' various questions about standard work, quality and safety.
Learning Ambassador
Amazon Fulfillment
Chester
06.2024 - Current
- Facilitated training sessions for new team members on safety and operational procedures.
- Assisted in the onboarding process by providing support and resources to newcomers.
- Coordinated learning activities to enhance employee engagement and knowledge retention.
Warehouse Leader
Journey Health & Lifestyle
Chester
09.2019 - 07.2023
- Coordinated timely shipments of critical customer orders by effectively communicating order deadlines and managing pallet logistics.
- Oversaw inbound and outbound operations during warehouse relocation to California, ensuring seamless transition and continuous service.
- Streamlined organization of inventory and small tools for customer shipments, enhancing order accuracy and efficiency.
Education
Colonial Heights High School
Colonial Heights, VASkills
- Workflow optimization
- Process improvement
- Data analysis
- Microsoft proficiency
- Time management
- Critical thinking
- Attention to detail
- Employee engagement
- Conflict resolution
- Calm under pressure
Personal Information
Title: Fulfillment Associate
References
- Theresa Dang thedang@amazon.com Pick Manager
- Yolonda Greene 804-926-6937 Site Supervisor
Timeline
Pick Process Guide
Amazon Fulfillment
01.2026 - Current
Tote hunter
Amazon Fulfillment
04.2025 - Current
Problem Solver
Amazon Fulfillment
06.2024 - Current
Learning Ambassador
Amazon Fulfillment
06.2024 - Current
Warehouse Leader
Journey Health & Lifestyle
09.2019 - 07.2023
Colonial Heights High School