Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
References
Timeline
Generic

Ibeth Jones

Midlothian

Summary

Site Manager with expertise in project management and customer relationship management. Demonstrated success in improving operational efficiency and maintaining safety compliance. Experienced in training and leading teams to surpass quality standards while resolving customer issues effectively. Focused on continuous improvement and strategic planning initiatives.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Site Manager

KBS Facilities Services
Richmond
10.2024 - Current
  • Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
  • Delivered positive customer experiences by implementing effective quality assurance practices.
  • Monitored and improved efficiency of processes, team performance, and customer service.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
  • Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
  • Collaborated with management team on long-term strategic planning initiatives for the organization.
  • Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
  • Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
  • Tracked and replenished inventory to maintain par levels.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Performed inspections of the facility on a regular basis to ensure security measures were followed.
  • Maintained payroll data, attendance records and delivered materials to job site on time and in good condition.
  • Complied with operational standards and OSHA regulations.
  • Monitored worksite personnel to maintain high levels of quality and performance.
  • Employed cost management techniques to maintain budget and increase revenue.
  • Conducted quality control inspections to uphold high standards of workmanship.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Recruited and trained new employees to meet job requirements.

Account Manager

Bravo! Group Services
Richmond
08.2021 - 10.2024
  • Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
  • Recruited, hired, and trained new staff members according to organizational standards.
  • Established quality assurance processes to ensure customer satisfaction.
  • Resolved escalated customer service issues in a timely manner.
  • Coordinated with other departments to ensure successful delivery of services.
  • Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
  • Responded to information requests from superiors, providing specific documentation.
  • Identified areas of deficiency and performed root-cause analysis to solve problems.
  • Managed scheduling, training and inventory control.
  • Guided employees on understanding and meeting changing customer needs and expectations.
  • Collaborated with team leaders on quality audits.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Enforced federal, state, local and company rules for safety and operations.

Education

MBA -

Troy University
Troy, AL
12-2009

Skills

  • Project management
  • Inventory control
  • Quality assurance
  • Safety compliance
  • Customer service
  • Employee training
  • Team leadership
  • Communication skills
  • Site management
  • OSHA compliance
  • Building site supervision
  • Documentation management
  • Coaching and mentoring
  • Problem-solving
  • Customer relationship management
  • Operations management
  • Budgeting and cost savings
  • Analytical thinking
  • Contract management

Accomplishments

  • Recipient of the Frank Wardzinski Integrity Award

Certification

  • RBSM Certified

Languages

Spanish
Professional

References

References available upon request.

Timeline

Site Manager

KBS Facilities Services
10.2024 - Current

Account Manager

Bravo! Group Services
08.2021 - 10.2024

MBA -

Troy University

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Ibeth Jones