Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ibrahim Iddrisu

Richmond

Summary

Dynamic and dedicated professional with extensive experience as a taxi driver for Uber, recognized for exceptional customer service and defensive driving skills. Proven ability to enhance passenger satisfaction through punctuality and effective route planning, while maintaining vehicle cleanliness and safety. Committed to fostering strong client relationships and achieving high performance standards.

Overview

4
4
years of professional experience

Work History

Professional Taxi Driver

Uber
03.2024 - Current
  • Improved customer satisfaction by providing timely and efficient transportation services.
  • Managed time effectively to ensure punctual pick-ups and drop-offs for all scheduled appointments.
  • Assisted passengers with luggage and personal belongings, providing exceptional customer service.
  • Delivered superior customer service by addressing any concerns or complaints promptly and professionally.
  • Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
  • Supported passengers with special needs by offering assistance when boarding or disembarking from the vehicle as necessary.
  • Contributed to a positive work environment by maintaining open communication with colleagues and dispatchers, sharing tips and best practices for success on the job.
  • Increased business through effective marketing strategies such as distributing promotional materials and offering referral incentives to existing clients.
  • Demonstrated excellent defensive driving skills to reduce risk of accidents or incidents on the road.
  • Maintained clean and comfortable vehicle interiors, ensuring a pleasant experience for clients.
  • Communicated professionally with dispatchers to update them on location, availability, or delays during shifts.
  • Enhanced safety for passengers and pedestrians through strict adherence to traffic laws and regulations.
  • Handled cash transactions accurately and efficiently after each fare, maintaining financial records for tax purposes.
  • Actively sought out new customers by networking within the community and promoting positive word-of-mouth referrals.
  • Collaborated with fellow drivers to share information about potential clients or areas with high demand for taxi services.
  • Conducted regular vehicle maintenance checks to ensure optimal performance and minimize downtime due to mechanical issues.
  • Provided transportation services for special events such as weddings, proms, parties, or corporate functions upon request.
  • Adapted quickly to changing traffic conditions or unexpected detours while maintaining safe driving practices at all times.
  • Kept accurate logs of mileage driven, fares collected, expenses incurred, and hours worked per shift as required by company policy or local regulations.
  • Navigated complex routes effectively using GPS technology and local knowledge of roadways.
  • Arrived on time to customer appointments.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Accepted payments and provided receipts for fares to keep accurate records of transactions.
  • Managed teams of drivers, shift schedules and reservation calendars.

Professional Taxi Driver

Lyft And Uber
03.2024 - Current
  • Developed strong relationships with repeat clients, fostering loyalty and trust in services provided.
  • Supported passengers with special needs by offering assistance when boarding or disembarking from the vehicle as necessary.
  • Contributed to a positive work environment by maintaining open communication with colleagues and dispatchers, sharing tips and best practices for success on the job.
  • Increased business through effective marketing strategies such as distributing promotional materials and offering referral incentives to existing clients.
  • Demonstrated excellent defensive driving skills to reduce risk of accidents or incidents on the road.
  • Maintained clean and comfortable vehicle interiors, ensuring a pleasant experience for clients.
  • Communicated professionally with dispatchers to update them on location, availability, or delays during shifts.
  • Enhanced safety for passengers and pedestrians through strict adherence to traffic laws and regulations.
  • Handled cash transactions accurately and efficiently after each fare, maintaining financial records for tax purposes.
  • Actively sought out new customers by networking within the community and promoting positive word-of-mouth referrals.
  • Collaborated with fellow drivers to share information about potential clients or areas with high demand for taxi services.
  • Conducted regular vehicle maintenance checks to ensure optimal performance and minimize downtime due to mechanical issues.
  • Provided transportation services for special events such as weddings, proms, parties, or corporate functions upon request.
  • Adapted quickly to changing traffic conditions or unexpected detours while maintaining safe driving practices at all times.
  • Kept accurate logs of mileage driven, fares collected, expenses incurred, and hours worked per shift as required by company policy or local regulations.

Food Delivery Driver

Uber Eats
03.2024 - Current
  • Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
  • Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
  • Utilized GPS systems effectively for accurate routing and delivery time estimates.
  • Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
  • Navigated efficiently through various routes for timely food deliveries.
  • Followed traffic laws during delivery for safety of pedestrians and other vehicles.
  • Enhanced customer satisfaction by delivering orders promptly and accurately.
  • Served customers promptly by smoothly collecting and delivering high volume of orders.
  • Verified orders prior to completing deliveries to avoid customer complaints.
  • Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
  • Adhered to safety guidelines and traffic regulations, ensuring the safe transport of food items.
  • Kept delivery vehicle clean and neat to maintain company's professional reputation.
  • Collaborated with restaurant staff to confirm order accuracy before delivery.

Warehouse Picker

Amazon
08.2022 - Current
  • Used scanners to quickly locate and track items in warehouse.
  • Collaborated with team members to achieve daily pick and pack goals.
  • Met productivity goals consistently by prioritizing tasks effectively and staying focused during peak hours.
  • Enhanced warehouse efficiency by maintaining a clean and organized work area, adhering to safety regulations.
  • Improved order accuracy by diligently picking products according to pick lists and packing slips.
  • Operated pallet jacks to safely transport goods from warehouse to shipping area.
  • Organized warehouse shelves and racks to maximize space utilization.
  • Reduced product damage, carefully inspecting items for defects before packaging and reporting any issues promptly.
  • Assisted in training new warehouse pickers, sharing best practices and fostering a positive work environment.
  • Maintained high customer satisfaction with accurately picked orders that met or exceeded expectations.

Food Delivery Driver

GrubHub
01.2022 - Current
  • Promoted culture of safety, adhering strictly to road safety regulations and company policies.
  • Maintained vehicle cleanliness and safety, contributing to positive company image.
  • Minimized delivery errors by verifying orders and customer details thoroughly before departure.
  • Adapted quickly to new technology and apps for efficient order tracking and delivery.
  • Contributed to team goals by exceeding individual delivery targets without compromising service quality.
  • Navigated through diverse routes to optimize delivery times, ensuring customer satisfaction.
  • Strengthened customer relationships, providing friendly service and addressing inquiries promptly.
  • Enhanced safety, conducting regular vehicle maintenance checks and following traffic laws diligently.
  • Improved delivery times with strategic planning and knowledge of local traffic patterns.
  • Achieved high levels of punctuality, consistently arriving at destinations as scheduled.
  • Demonstrated flexibility, adjusting routes in response to traffic conditions or customer requests.
  • Facilitated smooth delivery process, communicating effectively with customers about arrival times.
  • Fostered positive work environment by assisting fellow drivers with route planning and problem-solving.
  • Ensured order accuracy and quality, checking items before delivery for seamless customer experience.
  • Enhanced customer satisfaction by ensuring timely and accurate food deliveries.
  • Resolved customer complaints with professionalism, restoring confidence in service.

Food Delivery Driver

DoorDash
01.2021 - Current
  • Developed strong relationships with restaurant partners to promote seamless order pickups and dropoffs.
  • Collaborated with restaurant staff or other food establishments to confirm orders and coordinate delivery times.
  • Drove continuously during shifts, meet deadlines, and achieved high customer satisfaction ratings.
  • Communicated proactively with management about potential issues or delays in delivery times.
  • Recorded detailed notes on special delivery instructions or requests from customers, ensuring personalized service.
  • Planned optimal routes to deliver multiple orders per trip and achieve strong performance ratings.
  • Maintained vehicle cleanliness and functionality, ensuring a positive customer experience.
  • Assisted in resolving customer complaints or concerns regarding late or missing deliveries.
  • Addressed issues and resolved customer complaints to establish trust and reliability.
  • Maintained accurate documentation of delivery logs, order information and customer contact details to enable tracking history and maintain accurate records.
  • Increased repeat business by providing friendly and professional service to customers.
  • Collected payment for orders and provided customers with receipt copies to establish proof of transaction.
  • Developed and maintained professional relations between customer, store personnel, and company.
  • Handled cash transactions accurately, maintaining financial integrity during each shift.
  • Assisted in packing and loading food orders in delivery vehicle to fastrack process and maintain freshness.
  • Contributed to team performance by covering additional shifts when needed, demonstrating flexibility and commitment to company goals.

Education

ACCRA
Accra Ghana

Skills

  • Safe driving
  • Punctuality
  • Cleanliness
  • Excellent navigation
  • Defensive driving
  • Route planning

Timeline

Professional Taxi Driver

Uber
03.2024 - Current

Professional Taxi Driver

Lyft And Uber
03.2024 - Current

Food Delivery Driver

Uber Eats
03.2024 - Current

Warehouse Picker

Amazon
08.2022 - Current

Food Delivery Driver

GrubHub
01.2022 - Current

Food Delivery Driver

DoorDash
01.2021 - Current

ACCRA

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Ibrahim Iddrisu