Idida Castañeda-Gallardo
Chesterfield
Summary
Experienced with administrative support and office coordination. Utilizes organizational skills to manage schedules and maintain records efficiently. Track record of effective communication and problem-solving in dynamic office environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Assistant/Billing Specialist
Integrated Scaffolding Concepts
2023.01 - Current
- Maintained documentation accuracy through diligent data entry and record-keeping.
- Streamlined operations by efficiently managing mail, calls, and visitor inquiries.
- Supported 9 Project Managers by managing various electronic invoicing systems.
- Handled AIA forms, waivers, certified payroll, and time tracking responsibilities.
- Facilitated weekly payroll processing for over 100 employees across multiple projects.
- Assisted in the onboarding and background check processes for new hires.
Patient Coordinator
Ivy Rehab for Kids
2023.01 - 2023.10
- Optimized clinic efficiency by coordinating patient scheduling and minimizing wait times.
- Ensured compliance and accurate information collection during patient intake processes.
- Enhanced patient satisfaction by fostering strong relationships and effective communication.
- Streamlined documentation processes by implementing best practices for EHR management.
- Increased front office efficiency through effective multitasking and attention to detail.
- Provided accurate patient assistance by maintaining knowledge of insurance and clinic protocols.
Spanish Medical Interpreter
The Language Group
2021.11 - 2023.10
- Deliver real-time, accurate interpretations between healthcare providers and patients during examinations, therapy, and treatments
- Provide appropriate contextual information to increase client's understanding of interpretation
- Accurately translate written text involving critical medical information to Spanish-speaking patients
Bilingual Medical Office Assistant
The Speech and Language Center
2019.07 - 2021.08
- Maximized productivity by monitoring therapist schedules and patient attendance.
- Educated clients on insurance benefits and coverage options available to them.
- Facilitated medical interpretation for Spanish-speaking clients during sessions and evaluations.
- Supported staff and clients in transitioning to teletherapy during COVID-19 pandemic.
- Streamlined organizational workflow through spreadsheet and filing system development.
- Translated educational materials and office signage from English to Spanish.
Customer Service Manager
Walmart
2018.04 - 2019.07
- Resolved customer complaints swiftly, enhancing overall customer satisfaction.
- Planned floor coverage effectively to meet anticipated customer demands.
- Maintained accurate cash deposits, achieving a zero error audit rate.
- Processed checks and money orders, verifying identification and endorsements thoroughly.
- Onboarded new customer service employees, facilitating their integration into the team.
Education
Bachelor of Science - Accounting
Purdue University Global
West Lafayette, IN2026-06
High School Diploma -
Harrisonburg High School
Harrisonburg, VA06.2017
Skills
- Knowledgeable in Microsoft applications
- Strong oral and written skills in English and Spanish
- Quick learner
- Organized and Detail-Oriented
- Experienced in Documentation, Recordkeeping, Inventory, and Data Management
- Office management
- Strong problem solver
- Quickbooks
Certification
Professional Focus + Google Project Management Certificate | Purdue University Global
Training
Professional Medical Interpreter Training | Blue Ridge Area Health Education Center
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Office Assistant/Billing Specialist
Integrated Scaffolding Concepts
2023.01 - Current
Patient Coordinator
Ivy Rehab for Kids
2023.01 - 2023.10
Spanish Medical Interpreter
The Language Group
2021.11 - 2023.10
Bilingual Medical Office Assistant
The Speech and Language Center
2019.07 - 2021.08
Customer Service Manager
Walmart
2018.04 - 2019.07
High School Diploma -
Harrisonburg High School
Bachelor of Science - Accounting
Purdue University Global