Destri Evans
Norfolk
Summary
High-energy hospitality professional dedicated to empowering team members to surpass company objectives through effective leadership. Expertise in training employees and building job satisfaction with a proven track record of solving operational problems by tapping into personal experience and collaboration strengths. Excels at maintaining a balance between customer, business, and staff needs, ensuring operations are always in line with targets.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Lead/Assistant Manager
Dodge's Chicken Stores
06.2024 - 03.2025
- Trained new employees and delegated daily tasks and responsibilities.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
Front Desk Manager
Econo Lodge
06.2023 - 06.2024
- Oversaw front desk operations with eye for hotel reputation, staff productivity, and operational efficiency.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Leveraged data and analytics to make informed decisions and drive business improvements.
Front Desk Receptionist
Navy Gateway Inns & Suites
10.2022 - 07.2023
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Handled assignments independently with good judgement and critical thinking skills.
Traveling Certified Nursing Assistant
Favorite Healthcare Staffing
11.2020 - 08.2022
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
CNA Med/Surg
Newton Medical Center
10.2019 - 06.2021
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Followed directions of licensed nurses to assist administer medications and treatments.
- Maintained patient stability by checking vital signs, weights, and recording intake and outtake information.
- Worked closely with licensed nurses, in a fast faced and high stress work environment, to achieve a diversity of care plan goals.
CNA - Certified Nursing Assistant
Wichita Center
05.2019 - 10.2019
- Helped patients complete range of motion exercises to prevent loss of function during care.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
Stay at Home Mom
12.2017 - 01.2019
- I had the opportunity to take a career break while I navigated becoming a new mom
- During this time period I was able to also work towards education needed to begin a career in healthcare
Hostess
Applebee's
10.2017 - 12.2017
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Stock Associate
Walmart
02.2016 - 12.2016
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Stocked shelves to match planogram images and instructions.
Cashier
Dollar General
10.2014 - 03.2015
- Answered questions about store policies and addressed customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Bachelor of Science - Business Management
Western Governors University
Salt Lake City, UT05-2028
High School Diploma -
Oologah Talala Public Schools
Oologah, OK05.2015
Skills
- Collaborative Leadership
- Employee Development
- Detailed Documentation Skills
- Organizational Time Management
- Effective Task Delegation
- Operational Management
- Guidance and Support
Certification
- Basic Life Support (BLS), Active
- Certified Nursing Assistant (CNA), Active
- CPR, Active
Timeline
Shift Lead/Assistant Manager
Dodge's Chicken Stores
06.2024 - 03.2025
Front Desk Manager
Econo Lodge
06.2023 - 06.2024
Front Desk Receptionist
Navy Gateway Inns & Suites
10.2022 - 07.2023
Traveling Certified Nursing Assistant
Favorite Healthcare Staffing
11.2020 - 08.2022
CNA Med/Surg
Newton Medical Center
10.2019 - 06.2021
CNA - Certified Nursing Assistant
Wichita Center
05.2019 - 10.2019
Stay at Home Mom
12.2017 - 01.2019
Hostess
Applebee's
10.2017 - 12.2017
Stock Associate
Walmart
02.2016 - 12.2016
Cashier
Dollar General
10.2014 - 03.2015
Bachelor of Science - Business Management
Western Governors University
High School Diploma -
Oologah Talala Public Schools
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