Assistant Manager
REI
- Train new hires
- Process orders and request
- Screened phone calls, inquiries and requests to ensure the best quality of customer service
- Duties of display coordinator: planning and designing layout, cost estimates, and construction of displays
- Recieved the Anderson Award: which is a peer based recognition program; the award is granted to employees whose achievements and accomplishments exemplify REI's Core Values and support our Strategic Imperatives
- Successfully managed the day-to-day operations of a retail store with up to 15 employees
- Developed store policies and procedures to improve customer service, sales, and overall efficiency
- Coached and trained staff members on customer service, sales techniques and product knowledge
- Effectively communicate with customers to ensure satisfaction and resolve any complaints
- Developed strategies to increase customer loyalty and increase store revenue
- Established friendly and professional relationships with store personnel and customers
- Maintained updated records of sales data, inventory levels and customer profiles
